Client Manager
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Client Manager role will report to the Sales Director of the Client Management Team. This position is a hybrid role focused on sales account management and service. You will work in a team environment responsible for managing retaining and driving revenue growth within an existing client base. You will be our client liaison partnering with multiple internal departments including: ClientCare Billing Product Technical Support and Implementation.
- Navigate to achieve results. You collaborate naturally with members across different teams balancing priorities
- Manage and resolve inbound client inquiries consisting of sales and service requests.
- Make outbound phone calls and email to existing clients to retain and grow relationships.
- Be proficient in outbound prospecting messaging using automation tools and technologies.
- Enhance existing client relationships by focusing on service needs research and special projects.
- Provide product training to clients to ensure use of Experian services.
- Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address new trends.
- Manage the sales process from identification qualification proposal generating and contracting stages to win business.
- Responsible for initiating and obtaining required documentation to implement product or service changes related to security credentialing data reporting and legislative requirements.
Qualifications :
- 2 years of previous customer facing and sales experience
- 3 years Credit Bureau Financial Services Banking Credit Unions or Mortgage experience required.
- Background in Financial Services Banking Credit Unions or Mortgage
- Have an understanding of common programs in credit / risk / fraud and decisioning
- Comfortable operating within a teamed service and selling goal / approach
- Working knowledge of CRM system
- Bachelors degree
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
