Bilingual Front Desk Coordinator

Welcome to Believe Therapies!

Were so glad youre here!

Our Mission: We believe in creating the best life for everyone!

Our Values: Collaboration Transparency Supportive Mentorship Opportunity and Faith

Your Mission: Ensuring a welcoming professional and supportive experience for our clients. This role facilitates smooth front-desk operations by managing appointments patient intake and administrative tasks. The Bilingual Receptionist plays a vital role in supporting the clinics mission to provide compassionate accessible and high-quality care to children and their families.

As a Bilingual Front Desk Coordinator you will:

• EDUCATE clients about their schedule and arriving on time to meet their plan of care confirming all appointments rescheduling tracking no-show and canceled appointments through creating make-up appointments maintaining the sign in-out sheet etc. Additionally the Bilingual Receptionist will assist in the education of client finances and collecting deductibles co-payments and co-insurance as appropriate
• MANAGE the schedule ensuring it is clean minimized double bookings evaluations reevaluations and progress notes are on evaluating therapists type time is entered holidays are re-scheduled flex schedule is maintained etc.).
• ESTABLISH and/or maintaining clients chart (e.g. demographic information contacts) and documents (drivers license current insurance card intake paperwork financial agreements medical record requests work/school note etc.) according to established procedures; scheduling appropriate workflows to update other staff of any changes (change of PCP (Primary Care Physician) change of insurance etc.).
• PROVIDE excellent customer service to all clients including but not limited to professional and courteous greetings and verbal exchanges (phone and in person) assisting clients with all needs as appropriate or transitioning clients to the appropriate staff member and portraying the company in a positive manner with appropriate self-presentation and tidy workspace and waiting room/area.
• CELEBRATE client success stories as goals are obtained! All wins are worth celebrating making our clients feel encouraged and our parents feel confident in our level of care
• RESPECT client confidentiality and follow HIPAA (Health Insurance Portability & Accountability Act) and company policies and procedures
• PRIORITIZE the safety of clients and staff by following all cleaning guidelines and regulations

As a Bilingual Front Desk Coordinator you are:

Positive Confident Outgoing Punctual Motivated Flexible Organized Professional Creative Compassionate Collaborative Honest Communicative Thought Leader

At Believe Therapies we also:

• Promote work-life balance encouraging our employees to practice self-care and protect their overall well-being
• Positively push the potential of both self and others through encouragement
• Have scheduled weekly meetings for staff to meet with direct supervisors to check in on progress address any concerns and provide ongoing assistance as needed
• Advocate for internal growth through individualized growth plans
• Support our teammates valuing their personal AND professional growth
• Provide on-site management making sure you always have access to the help you need
• Provide a thorough and structured training period to ensure a smooth transition into your new role with clear guidance and support at every step
• Provide all materials and resources needed for our team to be successful!

We believe that taking care of our employees spans beyond salary which is why we offer an incredibly competitive benefits package including:

• 401(k) with company matching eligibility
• Insurance (Health Dental Vision Life Group Malpractice)
• Paid Time Off
• Paid Bereavement Leave
• 8 Paid Holidays
• Flexible schedule
• Opportunities for advancement
• Professional development assistance
• Continuing Education Reimbursement

Educational Requirements:

• High school diploma or equivalent
• Must be bilingual capable of translating medical terminology

Believe Therapies is an Equal Opportunity Employer and considers applicants for all positions without discrimination on the basis of race color religion sex parental status national origin age disability genetic information political affiliation military service or any other non-merit based factors protected by applicable law.

About the Community:

College Station Texas is a vibrant and lively community known for being home to Texas A&M University. The presence of the university gives the town a youthful energy with plenty of cultural educational and sporting events to enjoy. College Station is also known for its friendly tight-knit atmosphere where residents take pride in their towns blend of tradition and modern growth. With excellent schools parks and a thriving local economy it offers a perfect balance of college-town excitement and family-friendly living. The community is both welcoming and forward-thinking making it a great place to live work and study.