Customer Solutions Specialist
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What makes us strong Our employees in 50 countries worldwide all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North Americadelivering high-performance cutting tools with speed flexibility and a strong customer focus.
Join a highly motivated team in Charlotte USA where local expertise meets the global knowledge and values of the Plansee Group.
Position type: Hourly
DUTIES AND RESPONSIBILITIES
- Serve as a primary point of contact for customers via phone email and electronic channels
- Professionally handles inbound and outbound customer phone calls providing timely updates solutions and follow-up
- Manage customer orders from entry through fulfillment including order accuracy pricing delivery dates and changes
- Understand customer needs and provide accurate timely and effective solutions
- Collaborate and coordinate with internal teams like Sales Logistics Engineering and Finance to resolve issues and meet customer expectations
- Investigate and resolve customer issues related to orders deliveries returns shortages or quality concerns with a solution focused and service driven approach
- Understand product offerings lead times and manufacturing constraints to provide informed solutions
- Maintain accurate customer and order information in SAP and Dynamics (CRM & ERP systems)
- Ensure compliance with company policies procedures and service level standards
- Support continuous improvement initiatives to enhance customer experience and operational efficiency
- Build and maintain strong professional customer relationships
- Contribute to a positive team environment and support shared goals
- Performs other duties as assigned to support the efficient operation of the department and organization
EDUCATION / EXPERIENCE:
- High school diploma or equivalent required.
- Minimum of two years of experience in a customer servicefocused role.
- Exceptional verbal and written communication skills including professional phone and email etiquette.
- Strong organizational and timemanagement abilities with proven success prioritizing multiple tasks in a fastpaced environment.
- Demonstrated problemsolving skills with a proactive solutionoriented approach.
- High level of attention to detail and a strong commitment to accuracy.
- Ability to work collaboratively across functions and departments.
- Proven ability to remain calm professional and customerfocused in highpressure or escalated situations.
- Proficiency with Microsoft Office applications (Outlook Teams Excel); experience with Microsoft Dynamics and SAP preferred.
TRAVEL REQUIREMENTS
These positions may require 10% travel including occasional overnight stays. A valid drivers license is required.
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability or any other federal state or local protected class.
Recruitment Team
CERATIZIT USA LLC
Required Experience:
IC
About Company
High-technology engineering - specialised in cutting tools & hard material solutions. Top-class quality, precision & performance at the highest level.
