Customer Service Representative Integrated Supply
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Job Location:
North Berwick, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative - Integrated Supply
Job Type: Onsite -Temp to hire
Duration: 6 months
Timing: 7:30am-4pm (M-F)
Location: North Berwick ME 03906
Job Description:
Summary
Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to clients customers by purchasing products goods and materials (stock and/or non-stock or stock buy) that meet the organizations standards of price quality timing and reliability of supply.
-Will quickly and effectively respond to requests from the client in additional to calling vendors.
-Will handle invoice resolution resolving discrepancies and expedient processing.
-Steel toe shoes required. Safety eyewear required.
Responsibilities:
Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or non-stock or spot buy) are met and in alignment with Vallens purchasing strategies.
Review and approve assigned inventory forecasts produced by clients inventory management or other Enterprise Resource Planning application.
Review and approve daily replenishment recommendations produced by clients inventory management or other Enterprise Resource Planning application.
Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research assess and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customers quality pricing and delivery standards.
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
Negotiate and coordinate vendor returns for aging expired or excess inventory; coordinate other liquidation activities as required.
Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
Communicate with vendors to resolve problems with timeliness and product quality.
Maintain and cultivate relationships with one or more suppliers vendors and assigned customers.
Research and resolve account payables nonconformance with suppliers.
Identify opportunities for and document customer cost savings.
Produce customer KPI measurement data.
Follow all client and customer Standard Operating Procedures.
Adhere to LEAN operating practices; ensure worksite is professional clean and neat at all times.
Perform other duties as assigned.
Requirements:
- High school diploma or equivalent. Bachelors degree in a related field (e.g. Business Finance etc.) preferred.
- 1 years of experience in the field of Procurement preferred.
- CPM certification preferred.
Other relevant experience includes:
- Excellent customer service.
- Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
- Mathematical aptitude for basic calculations.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail organizational and execution skills.
- Proficiency with MS-Office products.
- Strong verbal and written communication skills.
