What if your next role let you reshape how people experience one of the biggest moments of their lives moving into a brand-new home
ADI Development Group is one of Canadas most innovative real estate developers with over 4000 units and $3 billion in built value taking shape across the GTHA. But were not just building condos and communities were on an insurgent mission to completely reinvent the customer experience delivering homes faster better and more cost-effectively than anyone thought possible. As an Adian youll help shape lasting landmarks and directly impact the lives of the people and communities we serve. We champion ownership at every level and were as serious about developing tomorrows leaders as we are about developing buildings.
Were looking for a Customer Care and Warranty Administrator to join us on a 12-month contract someone organized detail-driven and genuinely passionate about making every homeowner interaction feel seamless. If you thrive in fast-paced environments take real pride in responsive and thoughtful communication and want to be part of a team thats redefining what it means to build homes in Canada wed love to hear from you.
What Youll Be Doing
- Provide excellent speedy on-time and friendly service to every customer in person via email and telephone
- Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records and managing all Tarion Warranty enrolment documentation
- Receive document and communicate new home purchasers inquiries to appropriate trades & departmental associates and provide timely responses to the customer
- Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
- Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations
- Assist in the preparation of departmental metrics
- Assist in the collection review and scheduling of 9-day 30-day and Year-End Warranty Service requests
- Assist the Customer Care Representatives as needed
- Create new home packages for customers
- Attend Customer Care or Tarion seminars and attends home purchaser functions as required
- Access punch list software to respond to inquiries and pull reports
- On-site front desk reception as required
- Customer care office setup and supplies coordination
What You Bring
- Undergraduate degree or diploma (BA B. com. or B. Sc preferred)
- 2 yearsof experience working in customer service
- Have strong administrative and inter/intrapersonal skills
- Must be respectful empathetic service oriented with genuine desire to go above and beyond for our customers
- Have an ability to update and track reports and schedules on daily/weekly/monthly basis
- Possess excellent and polite verbal and written communication skills superior telephone manner and exceptional listening skills
- Have superior problem-solving skills and the ability to assess situations and make the right decisions
- Self-motivated team playerwith ability to work well in a team and independently in a fast-paced work environment.
- Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
- Demonstrate proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook) and other software technology as needed
- Knowledge of Tarion Warranty Corporation procedures and process and previous construction industry work would be an asset
$40000 - $53000 a year
Learning & Development Reimbursement: Adi encourages team members to never stop learning. We provide tuition and education reimbursements to support your professional development.
Competitive Paid Time Off: Vacation days Wellness Days and Sick Days annually.
Competitive Salaries: Regular compensation market reviews ensure our total package stays competitive.
Employee Home Ownership Program: Live in the communities we createeligible team members receive a discount off the purchase price of an Adi home.
Comprehensive Benefits Plan: Full benefits coverage for dental prescriptions vision paramedical practitioners life insurance and more for all full-time team members and dependents.
Flexible Health & Wellness Spending Account: Annual spending accounts for fitness wellness family & pet needs and additional health benefits.
Dedicated Mental Health Support: 24/7 access to our online therapy partner because your mental wellbeing matters.
Adi Development Group is committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a team that reflects the diversity of our customers and communities in which we live and serve. Adi Development Group is committed to creating an environment where every employee has the opportunity to reach their hire based on merit and are committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualifiedindividuals. As part of our commitment to accessibility for all persons with disabilities Adi Development Group will upon the request of the applicant provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you require accommodation please inform Human Resources.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
What if your next role let you reshape how people experience one of the biggest moments of their lives moving into a brand-new homeADI Development Group is one of Canadas most innovative real estate developers with over 4000 units and $3 billion in built value taking shape across the GTHA. But were...
What if your next role let you reshape how people experience one of the biggest moments of their lives moving into a brand-new home
ADI Development Group is one of Canadas most innovative real estate developers with over 4000 units and $3 billion in built value taking shape across the GTHA. But were not just building condos and communities were on an insurgent mission to completely reinvent the customer experience delivering homes faster better and more cost-effectively than anyone thought possible. As an Adian youll help shape lasting landmarks and directly impact the lives of the people and communities we serve. We champion ownership at every level and were as serious about developing tomorrows leaders as we are about developing buildings.
Were looking for a Customer Care and Warranty Administrator to join us on a 12-month contract someone organized detail-driven and genuinely passionate about making every homeowner interaction feel seamless. If you thrive in fast-paced environments take real pride in responsive and thoughtful communication and want to be part of a team thats redefining what it means to build homes in Canada wed love to hear from you.
What Youll Be Doing
- Provide excellent speedy on-time and friendly service to every customer in person via email and telephone
- Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records and managing all Tarion Warranty enrolment documentation
- Receive document and communicate new home purchasers inquiries to appropriate trades & departmental associates and provide timely responses to the customer
- Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
- Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations
- Assist in the preparation of departmental metrics
- Assist in the collection review and scheduling of 9-day 30-day and Year-End Warranty Service requests
- Assist the Customer Care Representatives as needed
- Create new home packages for customers
- Attend Customer Care or Tarion seminars and attends home purchaser functions as required
- Access punch list software to respond to inquiries and pull reports
- On-site front desk reception as required
- Customer care office setup and supplies coordination
What You Bring
- Undergraduate degree or diploma (BA B. com. or B. Sc preferred)
- 2 yearsof experience working in customer service
- Have strong administrative and inter/intrapersonal skills
- Must be respectful empathetic service oriented with genuine desire to go above and beyond for our customers
- Have an ability to update and track reports and schedules on daily/weekly/monthly basis
- Possess excellent and polite verbal and written communication skills superior telephone manner and exceptional listening skills
- Have superior problem-solving skills and the ability to assess situations and make the right decisions
- Self-motivated team playerwith ability to work well in a team and independently in a fast-paced work environment.
- Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
- Demonstrate proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook) and other software technology as needed
- Knowledge of Tarion Warranty Corporation procedures and process and previous construction industry work would be an asset
$40000 - $53000 a year
Learning & Development Reimbursement: Adi encourages team members to never stop learning. We provide tuition and education reimbursements to support your professional development.
Competitive Paid Time Off: Vacation days Wellness Days and Sick Days annually.
Competitive Salaries: Regular compensation market reviews ensure our total package stays competitive.
Employee Home Ownership Program: Live in the communities we createeligible team members receive a discount off the purchase price of an Adi home.
Comprehensive Benefits Plan: Full benefits coverage for dental prescriptions vision paramedical practitioners life insurance and more for all full-time team members and dependents.
Flexible Health & Wellness Spending Account: Annual spending accounts for fitness wellness family & pet needs and additional health benefits.
Dedicated Mental Health Support: 24/7 access to our online therapy partner because your mental wellbeing matters.
Adi Development Group is committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a team that reflects the diversity of our customers and communities in which we live and serve. Adi Development Group is committed to creating an environment where every employee has the opportunity to reach their hire based on merit and are committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualifiedindividuals. As part of our commitment to accessibility for all persons with disabilities Adi Development Group will upon the request of the applicant provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you require accommodation please inform Human Resources.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
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Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
