HR & Payroll Operations Excellence Lead
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Role description:
Oversees the ongoing training testing and certification of employees in Lean and Green Belt methodologies while fostering a culture of continuous improvement across HR operations;
Leads the integration of Lean Six Sigma to optimize HR processes reduce inefficiencies elevate quality and ensure achievement of defined efficiency targets;
Manages the annual maturity assessment for HR processes ensuring continuous framework improvements guiding teams through the scoring phase and delivering actionable recommendations for implementation;
Collaborates with the HR GPO and key stakeholders to identify prioritize and drive process improvement opportunities aligned with operational and GBS objectives;
Leads initiatives to enhance process management governance and reporting frameworks ensuring end-to-end ownership accountability transparency and seamless service delivery consistency across geographie;
Oversees Governance with Ops Excellence Ambassadors within Service Delivery teams facilitating an ecosystem that prioritizes improvement ideas into Just do it actions Lean projects and Green Belt initiatives;
Responsible for developing and driving the Automation Roadmap partnering with business analysts and developers to ensure automation initiatives are aligned with strategic business goals and deliver measurable benefits;
Provides leadership and strategic direction fostering collaboration knowledge sharing process standardization and operational consistency across regions in coordination with the GPO;
Acts as a central point of contact for operational excellence initiatives across the Tower guaranteeing measurable improvements in quality efficiency customer satisfaction and overall operational performance.
Qualifications:
Bachelors degree in Business Operations Management Engineering or a related field;
Lean Six Sigma certifications: Lean and Green Belt (mandatory); Black Belt certification is an added advantage;
810 years of professional experience ideally within a GBS or BPO organization including 45 years of expertise in operational excellence process improvement or related functions;
Demonstrated success in leading large-scale process improvement automation and change management initiatives within a global matrixed environment across HR processes;
Strong project management capabilities with the ability to manage multiple priorities simultaneously;
Extensive knowledge of Lean Six Sigma methodologies operational excellence principles automation technologies and digital solutions that drive tech-enabled process enhancements and roadmap design;
Exceptional leadership stakeholder management and cross-functional collaboration skills with strong communication presentation analytical and problem-solving capabilities;
Ability to leverage digital and online tools to explore industry and technology trends identify commercialization opportunities support complex multi-tower solutions and drive strategic initiatives across regions.
Key Skills
About Company
Since 1998 weve been active in the Human Resources consulting market providing regional coverage across four key areas of expertise: recruitment and selection personnel leasing assessment centers and consultancy. As leaders in Transylvania weve expanded our reach to embrace a culture ... View more
