L2 Application Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Req number:
R7404Employment type:
Full timeWorksite flexibility:
HybridWho we are
CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the L2 Application Support Engineer you will be responsible for providing second-level technical support for business applications ensuring system stability performance and timely issue resolution within agreed service levels.Job Description
We are looking for an L2 Application Support Engineer to provide comprehensive technical support for business applications ensuring their stability and performance while delivering timely issue resolution. This position will be full-time and hybrid.
What Youll Do
- Perform detailed troubleshooting including log analysis database queries and system checks
- Investigate and resolve application incidents escalated from L1 and L2 support while coordinating with relevant L2 teams
- Conduct root cause analysis (RCA) for recurring or high-impact issues and document findings
- Implement approved configuration changes and minor application fixes where applicable
- Lead the coordination with technical & non-technical stakeholder groups to resolve issues with 48-hour SLAs
- Monitor application health performance metrics and batch job execution to ensure system availability
- Validate application deployments and support go-live activities when required
- Maintain incident records technical documentation and knowledge base articles
- Assist in user acceptance testing (UAT) and post-release validation activities
- Identify opportunities for process improvement automation and incident reduction
What Youll Need
Required:
- Bachelors degree in Computer Science Information Technology Software Engineering or a related field
- 24 years of experience in Application Support and Production Support
- Proven ability to perform root cause analysis and document findings clearly
- Strong communication skills for effective collaboration with both technical and non-technical stakeholders
- Working knowledge of database concepts and query execution (e.g. SQL)
- Ability to analyze application logs and monitoring tools
- Familiarity with ITSM tools (e.g. Jira HDA ServiceNow or similar)
Preferred:
- Basic scripting or automation skills (e.g. PowerShell Bash or similar)
- Understanding of Software Development Lifecycle (SDLC)
- Knowledge of incident problem and change management processes
- Ability to work effectively under pressure during major incidents or production issues
Physical Demands
- Ability to safely and successfully perform the essential job functions
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).
Key Skills
About Company
CAI helps organizations leverage technology, people, and processes to solve business problems, enable savings, and spur innovation.
