Knowledge Base Administrator

Location:Remote - ColombiaWork Arrangement:Remote

About This Role

Hyland is looking for a detail-oriented and strategic Knowledge Base Administrator to own and administer our customer portal and RFP knowledge base supporting the companys software this role you will partner closely with cross-functional stakeholders to develop publish and maintain high-quality technical content that supports both external customers and internal teams ensuring content is accurate timely and easy to consume. If youre passionate about content governance knowledge management and enabling teams to work smarter wed love to hear from you.

Your Role Responsibilities Heres What Youll Do.

• Develop and maintain an RFP knowledge base solution across products that integrates into internal support systems client-facing portals and is deployable to channel partners.
• Develop collaborative relationships with internal SMEs to establish an organized process for the creation and maintenance of content related to product and industry changes published to the knowledge base system.
• Create and manage an RFP Knowledge Base article process including analyzing investigating proposed articles creating new content obtaining necessary approvals and publishing.
• Enhance the client experience and the performance of the client support team by developing and surfacing self-service content; gather and review metrics regarding common support questions and improve over time.
• Assimilate information extracted from SMEs and rewrite it into a defined style ensuring it is clearly articulated and easy to integrate into proposals; define and optimize the proposal content library structure including accessibility integrity and governance.
• Provide strategic support for Proposal Specialists and RFPs generally; participate in resolving issues related to the RFP process track yearly usage metrics analyze user feedback and administer user provisioning and knowledge base maintenance.

Role Essentials

• Bachelors degree or an equivalent combinationof education and relevant experience sufficient to successfully perform the principal duties of the role.
• Demonstrated experience managing RFP knowledge bases or content libraries including content creation organization and maintenance; confident in reviewing RFPs and identifying content to maintain in an RFP knowledge base.
• Strong facilitation and project management skills including coordination across teams consistent follow-up with internal stakeholders and direct collaboration with senior leadership; experience facilitating and leading meetings and training both in person and virtually.
• Proven ability to communicate effectively with all levels of the organization including executive-level (C-suite) stakeholders; demonstrates professionalism persistence and executive presence.
• Strong written and verbal communication skills; experience writing professional accurate and grammatically correct content for RFPs and presentations; ability to thrive in a flexible fast-paced and evolving environment.

Technology Tools

• Responsive
• Qvidian
• Ombu
• Iris
• Inventive
• Microsoft Office (Word Excel PowerPoint Outlook)
• AI Tools

What Wed Like to See (Preferred Skills)

• Experience working with an RFP knowledge management platformsuch as Responsive Qvidian Ombu Iris or Inventive or similar content management and knowledge base systems.
• Proficiency in Microsoft Office applications(Word Excel PowerPoint Outlook); comfortable working with AI tools and knowledgeable in proposal automation and RFP content management solutions.
• Strong business and technology acumen with the ability to understand and translate complex information for diverse audiences across the organization.
• Demonstrated ability to influence motivate and mobilize stakeholdersand business partners without direct authority; strong critical thinking problem-solving and organizational skills.
• Proven ability to handle sensitive and confidential informationwith discretion and sound judgment in a fast-paced evolving environment.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.