Public Services Representative FULL TIME

Birmingham, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

As a Public Services Representative (Biometrics Finger Technician) you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM.

Complete biometrics registration (fingerprints photographs signatures) for applicants seeking legal immigration to the United States.
Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
Provide front-line customer service as representatives of HeiTech Services our partner Amentum and on behalf of the United States Government.
This position must be able to work with the public display a cheerful and inviting demeanor manage the applicants with sensitivity and courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required:

Must be able to obtain and maintain a government-issued suitability clearance.
Must be able to speak and write in English.
Ability to stand upright on ones feet for scheduled shift duration excluding meals and break
Ability to hold and grasp applicants hands to obtain quality fingerprints
Ability to work in a high-paced environment with the public
Ability to type and use basic computer skills
Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required:

High School Diploma or equivalent
Demonstrated experience in customer service

Desired Skills:

Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability veteran status or any other protected status. If you need a reasonable accommodation during the application process please contact

Required Experience:

Unclear Seniority

This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM.

Complete biometrics registration (fingerprints photographs signatures) for applicants seeking legal immigration to the United States.
Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
Provide front-line customer service as representatives of HeiTech Services our partner Amentum and on behalf of the United States Government.
This position must be able to work with the public display a cheerful and inviting demeanor manage the applicants with sensitivity and courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required:

Must be able to obtain and maintain a government-issued suitability clearance.
Must be able to speak and write in English.
Ability to stand upright on ones feet for scheduled shift duration excluding meals and break
Ability to hold and grasp applicants hands to obtain quality fingerprints
Ability to work in a high-paced environment with the public
Ability to type and use basic computer skills
Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: