Online Chat Representative
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Online Chat Representative at Compass Realty Inc
We are seeking a responsive and customer-focused Online Chat Representative to assist website visitors and prospective clients in a fast-paced real estate environment. This role involves handling live chat inquiries providing property information and guiding potential buyers sellers or renters toward the appropriate next steps.
Key Responsibilities:
- Respond to incoming chat inquiries from website visitors in real time
- Provide accurate information about property listings services and availability
- Qualify leads by asking relevant questions and capturing client details
- Schedule property showings consultations and follow-up calls
- Transfer or escalate inquiries to real estate agents when needed
- Maintain detailed records of conversations and client interactions in CRM systems
- Follow up with leads via chat email or messaging platforms
- Assist with basic customer support and general inquiries
- Ensure a professional friendly and timely communication style
Qualifications:
- Previous experience in customer service chat support or sales (real estate experience is a plus)
- Strong written communication and typing skills
- Ability to multitask and manage multiple chat conversations simultaneously
- Comfortable using chat platforms CRM tools and basic office software
- High attention to detail and accuracy
- Ability to work independently in a remote or office setting
Salary and benefits will be discussed during the interview process.
