Deputy Manager Process

Ingram Micro

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart

Role Summary

The Project Management Office (PMO) operating within the Business Transformation framework provides enterprise-level structure governance and oversight for both project execution and process ownership at Ingram Micro. While project delivery focuses on change implementation the PMOs process management capability ensures that end-to-end business processes are well-defined governed measured and continuously improved as part of the global operating model.

The PMO acts as a custodian of process standards and performance enabling consistency scalability and compliance across customer-facing and revenue-related workflows. It ensures that processes remain aligned with strategic objectives internal controls and system capabilitiesbefore during and after transformation initiatives.

In the context of business transformation the PMO-supported process function:

Owns and governs critical end-to-end processes impacted by transformation
Ensures standardized documented and auditable processes across regions and functions
Provides performance transparency through KPIs and controls
Enables sustainable adoption of system and policy changes
Serves as a stabilizing force between transformation initiatives and business-as-usual operations

Within this framework the Deputy Manager Process plays a key role in maintaining process integrity driving performance improvements and partnering with PMO project teams to ensure transformation outcomes are embedded and sustained.

The Deputy Manager Process is responsible for owning managing and improving end-to-end business processes within Ingram Micros global operating model. The role focuses on process standardization performance management governance and continuous improvement for customer-facing and revenue-related workflows.

Operating within the PMO and Business Transformation framework the role ensures that processes are well-defined measurable compliant scalable and aligned to enterprise objectives. The Process Manager applies general professional expertise to lead process initiatives of moderate complexity guide analysts and collaborate with cross-functional teams across business operations finance and technology.

Work is reviewed for quality of analysis judgment governance and sustained process outcomes rather than day-to-day execution.

Key Responsibilities

Process Ownership & Management

Own and manage assigned end-to-end business processes ensuring clarity of scope inputs outputs controls and performance measures
Act as the process point-of-contact for stakeholders across business finance operations and technology
Ensure processes align with Ingram Micros global standards policies and operating model

Process Design & Improvement

Lead process assessment optimization and standardization initiatives
Review current-state (as-is) processes and approve future-state (to-be) designs
Drive simplification efficiency improvements and risk reduction across workflows
Ensure process changes are practical scalable and measurable

Governance Controls & Compliance

Establish and maintain process governance documentation and controls
Ensure compliance with internal policies audit requirements and regulatory expectations
Support audits and risk assessments through clear process evidence and reporting

Performance Management & Metrics

Define track and review process KPIs SLAs and performance metrics
Use data and insights to identify trends bottlenecks and improvement opportunities
Ensure corrective actions are implemented and sustained

Stakeholder & Cross-Functional Collaboration

Partner with Project Managers to support process-led projects and transformations
Collaborate with technology teams to ensure system changes align with process intent
Facilitate process workshops reviews and governance forums to drive alignment

Team Leadership & Capability Building

Provide functional guidance and direction to Process Analysts
Review and validate process analysis documentation and outputs
Support skill development and consistent application of process standards

Change & Adoption Support

Support change management communication and adoption of new or updated processes
Ensure processes are embedded into day-to-day operations post-implementation
Capture lessons learned and continuously improve process frameworks

Decision-Making & Complexity

Independently manages process domains of moderate complexity impacting multiple functions
Exercises judgment within PMO and enterprise governance frameworks
Balances operational stability with transformation priorities
Escalates material risks governance issues or cross-functional dependencies appropriately

Skills & Competencies

Professional Skills

End-to-end process management
Process design optimization and standardization
Performance measurement and KPI management
Risk control and governance management
Stakeholder facilitation and influence

Tools & Systems Knowledge

Working understanding of enterprise systems and analytics tools (e.g. SAP or equivalent ERP platforms Power BI or similar BI tools CRM and workflow systems) to review process performance interpret dashboards and reports assess impacts and guide data-driven process decisions.

Behavioral Competencies

Strong ownership and accountability
Analytical and structured thinking
Ability to influence without direct authority
Clear and concise communication
Adaptability within a global matrixed environment

Qualifications & Experience

Bachelors degree or equivalent professional experience
5 years of experience in process management PMO operations or business transformation roles
Experience managing cross-functional process-centric initiatives

Preferred Qualifications

Experience in large global or matrixed organizations
Exposure to distribution technology or service-oriented business models
Working knowledge of Lean / Six Sigma Waterfall and Agile concepts
Experience partnering with technology teams on system-enabled process changes

Required Experience:

Manager

Its fun to work in a company where people truly BELIEVE in what theyre doing!Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales chann...