Business Analyst- Transportation Specialist
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Job Location:
Saginaw, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Business Analyst Transportation Specialist
Location: Saginaw MI / Remote Hybrid
Department: Fulfillment / Transportation
Reports To: Director of Fulfillment
Position Purpose
The Business Analyst Transportation Specialist plays a critical role in driving growth efficiency and operational excellence for Heritage Pool eCommerce customers. This role combines analytical expertise with handson operational execution focusing on customer onboarding transportation management freight program development and continuous process improvement. The position analyzes sales trends to identify growth opportunities ensures accurate integration of new accounts into Heritage IT systems evaluates freight and promotional programs supports pricing initiatives and contributes to fulfillment invoicing accuracyall while overseeing key transportation activities and improving daily execution.
Key Responsibilities
Customer Growth Onboarding & Commercial Programs
- Analyze sales trends and customer behaviors to identify opportunities for growth.
- Lead eCommerce customer onboarding ensuring accurate configuration and integration into Heritage IT systems.
- Optimize customer account setup including banking payment tax and freight policy rules.
- Develop and evaluate freight and promotional programs in partnership with Sales Marketing and Finance.
- Support pricing strategy development and ensure fulfillment invoicing accuracy and timeliness.
Freight Quoting Execution & Communication
- Respond to LTL and Small Package quote requests within 15 minutes.
- Respond to Truckload quote requests within 24 hours.
- Schedule carrier pickups and communicate with dispatcher teams to ensure timely execution of logistics activities.
- Provide proactive shipment tracking updates to internal and external customers.
- Serve as the primary contact for all transportationrelated delivery exceptions.
- Identify gaps in carrier pickup scans to verify proofofpickup and ontime movement; take corrective action as needed.
- Generate accurate bills of lading and shipping labels for inbound outbound and return shipments.
Transportation Pricing Carrier Management & Program Development
- Demonstrate strong knowledge of transportation terminology rating logic and carrier pricing structures.
- Develop and maintain itembased freight charge pricing systems for customers.
- Meet with carrier sales representatives and negotiate pricing on behalf of the organization.
- Oversee and execute the full carrier claims process.
- Design and implement a comprehensive nationwide freight program for small package and LTL shipments aligning logistics strategies with organizational costefficiency goals.
Sales Order Management & Systems
- Serve as an expert ERP user with complete understanding of route IDs ship vias freight terms header costs and sales order charges.
- Serve as an expert WMS user with strong knowledge of warehouse workflows and system data integrity.
- Act as internal power user for labelcreation and shipping systems; collaborate closely with IT to test validate and deploy businessrule enhancements on schedule.
Data Analysis Reporting & Documentation
- Analyze large datasets using advanced Excel capabilities (pivot tables slicers formulas charts).
- Build dashboards and operational reports that support decisionmaking and performance tracking.
- Document processes SOPs and workflows in clear concise and userfriendly formats.
- Identify manual tasks and partner with crossfunctional teams to develop automation and processimprovement strategies.
Regulatory & Compliance
- Ensure compliance with DOT OSHA and EPA regulations across all transportationrelated functions.
- Maintain accurate process documentation and provide training to support regulatory compliance and operational safety.
Qualifications
- 35 years of experience in transportation logistics supply chain or fulfillment analytics.
- Advanced Excel skills; experience with BI or analytics tools is a plus.
- Proven experience negotiating with carriers and understanding freight rating structures.
- Handson experience managing claims and resolving transportation exceptions.
- ERP and WMS poweruser level proficiency.
- Strong written and verbal communication skills including documentation of processes and procedures.
- Ability to multitask and prioritize effectively in a fastpaced deadlinedriven environment.
- Working knowledge of DOT OSHA and EPA requirements.
- Bachelors degree preferred (or equivalent experience).
Success Metrics
- Meeting SLA expectations for quote responses (15 minutes for LTL/Small Package; 24 hours for TL).
- Improvement in ontime pickup rates and firstscan performance.
- Reduced exception resolution cycle times.
- Achieving freight costefficiency targets and pricing accuracy.
- Speed and accuracy of customer onboarding and firstorder success rates.
- Claims resolution efficiency and recovery rates.
- Increased automation reduced manual tasks and improved SOP utilization.
Travel Requirements
This position requires up to 20% travel to collaborate with stakeholders assess logistics operations support customer onboarding activities and ensure smooth integration of customer initiatives.
Physical Requirements
This role is primarily officebased and includes:
- Sitting for extended periods while working on a computer or analyzing data.
- Communicating effectively through written and verbal channels.
- Occasional movement within the office to collaborate with team members.
- Lifting up to 10 pounds (e.g. documents presentation materials or small office equipment).
- Maintaining visual acuity for reviewing data on screens and printed documents.
Heritage provides reasonable accommodations as required under applicable laws.
Working Conditions
This position functions in a hybrid work environment balancing onsite office work with remotework flexibility. The role operates in a fastpaced deadlinedriven setting that requires strong organizational skills and the ability to manage multiple priorities simultaneously. Daily tasks involve analyzing sales data screening and onboarding new customers developing freight and pricing programs supporting invoicing workflows and ensuring customers are accurately configured in Bectran and integrated into Heritage IT systems. Frequent interaction with crossfunctional teams is essential to support business growth initiatives and ensure operational accuracy and efficiency.
What We Offer
- Competitive compensation and benefits.
- Opportunities for professional growth within a highimpact fulfillment and transportation organization.
- A collaborative improvementfocused work environment that values innovation and operational excellence.
Job Location: Cinderella - Saginaw
2260 Veterans Memorial Parkway Saginaw MI 48601As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US: 855.556.3221 or by email to: with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.Competitive weekly/bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical/dental/vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance.
Required Experience:
IC
Key Skills
About Company
SRS Distribution is the fastest-growing network of independent roofing and building supply distributors serving the United States.
