IT Analyst, Deskside Support
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
7 1/2 hr shiftEnvironmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Standing for full shiftJob Description
Position Summary
We are looking for a friendly approachable IT Analyst Deskside Support to join our team onsite in Roskilde with occasional trips to our site in Allerød as well. This is a highly interactive role where you will be the face of IT Support working closely with end users across the sites.
The ideal candidate is someone who enjoys helping others communicates clearly with people at all levels of technical understanding and who thrives in a hands-on people-focused environment.
Roles & Responsibilities:
- Be the go-to IT support for onsite end-users delivering a responsive high-quality deskside experience
- Carry out IMAC activities (Install Move Add Change) to support evolving business needs
- Take ownership of technical issues troubleshooting and resolving hardware and application problems independently
- Manage and prioritise incident and service request queues to ensure timely resolution
- Escalate complex or critical issues to the appropriate teams ensuring smooth handovers
- Set up configure and maintain laptops and desktops including imaging and break/fix support
- Provide reliable support for printers scanners and mobile devices in line with company standards
- Deliver advanced (Level 2/3) support for local issues with PCs printers scanners phones etc.
Requirements:
- Technician or Bachelors degree within IT with technical focus - or equivalent solid experience from similar roles
- 3 years hands-on experience in IT infrastructure including PC management and deskside support
- Experience with Microsoft 365 and Entra ID; familiarity with validated/regulated environments is an advantage
- Strong communication skills in Danish and English with a customer-focused approach to service delivery
- Ability to work collaboratively within a team and contribute to effective solutions
- Experience supporting enterprise environments including troubleshooting network connectivity (VPN wireless) Active Directory security incidents servers and business applications
- Ability to create update and follow Knowledge Base (KB) articles for issue resolution and escalation
- Knowledge within Automation and how to use AI driven resolutions
- ITIL certification or knowledge of service management frameworks would be a plus
What We Offer
- A visible role with the opportunity to influence decisions and make an impact
- A friendly collaborative team environment
- Opportunities to connect with and get to know colleagues across two sites
- The chance to be part of a global organisation making a meaningful difference in the world
Please submit your application in English! We look forward to hearing from you.
Required Experience:
IC
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
