General Support Coordinator
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Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a General Support Coordinator to join our Global Sales Operations this role you will help manage requests submitted by our partners and customers through Milestones portals ensuring they are reviewed prioritized and directed to the right teams efficiently and professionally.
This role is part of Milestones Global Order Management and Global Sales Operations organizations working closely with colleagues in Brøndby Denmark; Sofia Bulgaria; Singapore; and Portland Oregon. You will join a busy supportive and highly collaborative team where curiosity initiative and a willingness to learn by doing are highly valued.
Due to the global nature of the role a certain level of flexibility in working hours is occasionally required.
This is a high-volume transactional role where structure attention to detail and strong follow-through are essential. Some cases will be resolved directly by you while others will be routed to internal teams for further handling.
You enjoy working in a global B2B environment and take pride in delivering high-quality service with a sense of urgency. You are organized adaptable and comfortable learning new systems and processes in a dynamic environment.
Key Responsibilities
Monitor and maintain the Milestone General Support queue
Review and prioritize incoming cases submitted through partner and customer portals
Resolve straightforward requests when possible
Route cases to the appropriate internal teams when specialized expertise is required
Ensure cases are documented and tracked in Salesforce
Communicate clearly and proactively with internal teams and external partners regarding case status
Help ensure the queue remains well-organized and that cases are handled in a timely manner
Preferred Qualifications and Experience
Strong organizational skills and the ability to manage multiple requests simultaneously
Ability to think critically and prioritize workload effectively in a fast-paced environment
Strong written and verbal communication skills in English
A collaborative mindset and the ability to work effectively across teams and regions
Experience with Salesforce or similar systems is an advantage
The Team
You will join a globally distributed team that is central to delivering a seamless experience for our partners and customers. The team operates in a highly collaborative environment working cross-functionally and across regions to ensure efficiency and consistency in our processes.
We foster a culture of knowledge sharing continuous improvement and accountability offering you the opportunity to develop professionally while contributing to a critical function within Milestones global operations.
We offer an inclusive and unbiased recruitment process where employment decisions are based solely on qualifications regardless of race color ethnicity gender identity age sexual orientation or religion.
We ask that you do not attach a cover letter to your application. Instead please include a brief motivation for applying in your CV. We also recommend that you do not include a photo in your CV.
If this opportunity interests you we encourage you to apply as soon as possible.
For further information please contact the Director of Sales Intelligence Tools and Operations at.
You can learn more about Milestone Systems via Facebook LinkedIn or Twitter or by visiting.
We review applications on an ongoing basis and the position will remain open until a suitable candidate has been identified.
Please note that the position is on-site at our headquarters in Brøndby Denmark with the possibility of flexible working and requires a valid Danish work visa.
Required Experience:
IC
Key Skills
About Company
At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you a ... View more
