Desktop Support Analyst
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Job Location:
Saint George, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Tuknik Government Services LLC a Koniag Government Services company is looking a Desktop Support Analyst to support TGS and our government customer in St. George offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and candidate shall be required to receive diagnose distribute and track the status of service requests for assistance regarding any service the BLM has (IT related and Non-IT Related) via the chosen Service Desk support management tool (currently Remedy). The candidate will follow Information Technology Infrastructure Library (ITIL) Knowledge-Centered Support (KCS) HDI best practices and established procedures and Duties and Responsibilities:Diagnosing and resolving routine problems for a wide variety of applications operating systems and equipment such as installation configuration optimization upgrading troubleshooting and maintenance of customer hardware and software technical assistance and solutions to customers as well as other IT staff or specific and detailed information from reference sources software utilities or basic troubleshooting of networks web pages desktops/laptops and mobile the Service Desk ticketing system to document all work progress and customers on new processes and tickets are promptly assigned and ticket worklogs are continuously updated while being worked and final resolution(s) provided within all completed customers and resolving tickets within SLA only BLM approved remote support tools such as Dameware Remote Assist LauncherMicrosoft Remote Desktop to provide remote customer up with customers to ensure accurate solution and customer satisfaction before closing each tickets are closed promptly when issues are to other offices (or offsite locations) to provide onsite IT support when asset management including wiping excessing equipment equipment responsibilities:Quickly address any IT Security related tickets or with SOP and SLA all work performed adheres to all BLM IT security administrative tasks such as required contractor training and filling out required forms in a timely Qualifications Experience Skills & Abilities:High School degree3 years of experienceExcellent verbal and written of Microsoft SharePoint and Microsoft Office applicationsOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
