Desktop Administrator
Share
Job Location:
Olathe, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Role:- Desktop Administrator
Location:- Olathe KS 66018
Type of Hire: Full time / Permanent
Desired Skills
Desktop management Windows Administrator
Job Description
Must Have Technical/Functional Skills
4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
Experience in Install/upgrade of windows 11 on Laptops and Desktops.
Experience in resolving user issues related to OS and laptop/desktop hardware issues.
Experience in providing L2 support for desktops laptops printers mobile devices and peripherals as existing processes.
Experience in diagnosing and troubleshooting users issues including account setup network configuration software/application issues.
Experience in performing OS installations upgrades patching and driver updates.
Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software/applications.
Experience is using problem/ticket management systems like Service Now BMC Remedy Jira etc.
Experience with remote support tools like Bomgar LogMeIn MS Teams etc to troubleshoot and resolve user issues.
Coordinate with vendors for any hardware repairs and warranty services/issues.
Familiarity with endpoint security tools-anti-virus device encryption Trend micro
Work closely with other functional teams for escalated issues.
Ensure SLA compliance for tickets escalations and service requests.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team.
Customer-focused attitude and a desire to deliver high-quality support.
Technical Skills:
Strong experience in:
< p listparagraphcxspmiddle stylemargin-top:0in;margin-right:0in; margin-bottom:8.0pt;margin-left:0in;mso-add-space:auto;line-height:107%>Windows 10 / Windows 11 administration
Microsoft Office / Microsoft 365
Active Directory / Azure AD
Endpoint management tools (SCCM / Intune)
Basic networking (TCP/IP DNS DHCP)
Experience working with ITSM tools (ServiceNow Remedy Jira etc.).
Language Skills:
Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred).
Ability to communicate technical issues in Japanese and English
Thanks & Regards
Sukhwinder Singh
Edge Global LLC
