IT Systems Integration Specialist II

Labcorp is seeking a IT Systems Integration Specialist II for a team in Seattle WA.

Work Schedule:This is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.

The IT Systems Integration Specialist II will play a critical role in supporting LabCorps technical infrastructure across multiple sites including laboratories and patient service centers (PSCs/IOPs). This position requires a highly skilled and proactive individual capable of managing deployments troubleshooting and collaborating across teams and vendors.

Key Responsibilities:

• Prepare and deploy workstations laptops printers telephones and other IT equipment in accordance with established SOPs.

• Install and configure software aligned with security and operational standards.

• Perform remote and on-site troubleshooting to diagnose and resolve technical issues including reconfiguration repair and replacement.

• Build and maintain collaborative relationships with internal IT teams to support cross-functional troubleshooting.

• Assist remote IT teams with local deployment and operational support of network and security infrastructure.

• Partner with lab technical staff and external vendors to install and support specialized laboratory instruments and systems.

• Provide after-hours support for planned and unplanned technical issues and projects as needed.

• Manage service requests and incident tickets using ServiceNow ensuring compliance with SOPs SOWs and departmental guidelines.

• Maintain proficiency in IT systems management and monitoring tools used across the department.

• Serve as the technical lead on IT-related projects and business initiatives.

• Contribute to the development and maintenance of technical documentation including Wiki articles SOPs and troubleshooting guides.

• Perform IT asset management duties including hardware ordering receiving securing and tracking.

• Travel as required to support LabCorp sites across the West Division.

Minimum Requirements:

• Bachelors degree

• 3 or more years experience in enterprise IT support systems integration or endpoint engineering in a corporate healthcare or laboratory environment.

Preferred Qualifications:

• Current or previous experience in a Labcorp environment.

• 5 or more years of experience providing desktop network or IT support in a corporate or laboratory environment.

• Able to pass a standardized color blindness test.

Additional Job Standards:

• Ability to relate professionally with people analytical abilities answer telephones maintain logs/records motivate others organizational skills proficiency with numbers research information time management train employees use computerized databases written and verbal communications.

• Speech clarity utilization of fingers and hands standing-remaining on ones feet in an upright position sitting-remaining in the normal seated position handling-seizing holding grasping.

• Excellent communication skills and customer service orientation.

• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.

• Advanced knowledge of Windows endpoint architecture Microsoft 365 identity/access concepts and enterprise networking fundamentals (LAN/WAN/WLAN).

• Demonstrated experience performing root-cause analysis and implementing standards/controls that measurably improve reliability security and user experience.

• Strong stakeholder communication skills including the ability to translate business requirements into technical solutions and influence adoption across teams.

• Ability to lead moderately complex initiatives with minimal direction prioritize work based on risk and business impact and deliver outcomes across multiple sites.

• Analyze and resolve complex non-routine technical issues involving hardware software peripherals and enterprise connectivity by applying professional judgment and standardized frameworks rather than rote procedures.

• Evaluate incident impact determine appropriate resolution strategies and coordinate cross-functional resources to restore service and minimize business disruption.

• Make escalation determinations and engage internal teams (e.g. Network Security Applications) or vendors based on issue severity risk and operational impact ensuring thorough documentation and accountability throughout the resolution lifecycle.

• Manage assigned incidents service requests and problem cases with accountability for prioritization timelines and outcomes across multiple locations and business units.

• Communicate clearly and professionally with stakeholders translating technical findings into business-relevant information and setting realistic expectations for resolution and follow-up.

• Exercise discretion in balancing competing priorities service levels and resource constraints to meet operational and customer needs.

• Plan coordinate and direct device deployments and refresh initiatives ensuring alignment with standards risk controls and business objectives.

• Oversee workstation laptop peripheral and mobile-device implementations to ensure alignment with standards security requirements and business objectives.

• Provide lifecycle oversight for assigned assets including deployment planning replacement recommendations and disposition decisions in coordination with inventory and IT asset management processes.

• Assess infrastructure conditions and determine appropriate remediation or escalation strategies engaging engineering teams as required.

• Coordinate infrastructure-related tasks such as patching cabling and equipment moves ensuring compliance with safety site standards and change-management expectations.

• Identify potential infrastructure risks or recurring issues and recommend mitigation or escalation to appropriate technical teams.

• Ensure accurate complete documentation of incidents decisions configurations and outcomes in ticketing and asset systems to support auditability and operational continuity.

• Maintain and improve technical documentation job aids and knowledge articles contributing to standardization and improved service efficiency across the team.

• Apply judgment in determining documentation depth and content based on issue complexity and business impact. Provide technical direction and methodological guidance to peers to ensure consistent application of standards and resolution approaches.

• Participate in and support technology rollouts site expansions and operational improvement initiatives coordinating tasks and timelines with internal teams and site stakeholders.

• Identify trends recurring issues or process gaps and recommend improvements to workflows tools or standards escalating systemic risks through appropriate governance channels.

Application Window closes 4/1/2026

Pay Range: $80500/yr - $82000/yr

All job offers will be based on a candidates skills and prior relevant experience applicable degrees/certifications as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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