SERVICE DESK SPECIALIST I, IS&T IT Help Center
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking self-motivated critical-thinking hardworking technology professionals to join the ranks of our highly dynamic diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact providing first and second level technology support for 200 IS&T provided IT services while providing a positive experience for our clients. Use enterprise knowledge and technical expertise to assess client needs and address all inquiries with the appropriate action. Individuals will assist clients with a broad range of personal computing applications general web support courseware support account creation and support and networked applications and resources.
The ideal candidate is one that values the client experience above all is inventive adaptable enjoys a team-based structure and ensures technology works for the client not the other way around. They must also be equally comfortable and effective communicating with clients over the phone in person and through a ticketing system. Position requires semester-based rotating nights weekends and/or holiday hours coverage on campus with periodic opportunities to work from return we provide an environment that encourages creativity collaboration professional and personal growth career development open doors life-long friendships and a sense of purpose topped off with a touch of humor and frequent laughter. This Service Desk position is in Client Services & Support a large team (100) within BUs central Information Services & Technology group of about 450. We are the client facing group for all IS&Ts services offered to the community.
Required Skills
- 1-3 years experience in a related technology environment. Bachelors Degree in related discipline or equitable experience. Must hold a valid drivers license. Must be able to lift moderately heavy equipment (up to 50 pounds).
Technical Skills:
- Experience with using and diagnosing both Windows and Mac supported Operating Systems required.
- Must have the ability to troubleshoot software and network issues.
- Experience with WordPress and web site content management and development. An understanding of restricted use data.
- Comfortable with installing configuring and upgrading Windows and Mac applications various specialized applications peripherals and mobile devices.
- Knowledge of TCP/IP LAN/wireless networking principles and application protocols i.e. HTTP HTTPS SMTP and FTP.
- Must be able to type 40 wpm.
Bonus Qualifications:
- If you do not meet the following you are still encouraged to apply; we value employees with a desire to grow.
- Experience with account management Active Directory databases mainframe and LMS systems including monitoring performance and file permissions.
- Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance asset management image and deployment patching backup and restore virus protection and various native and centrally managed encryption solutions.
Boston University offers an excellent benefits package including Time Off: In addition to PTO and leave policy BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth.
We promote staff learning including lunch and learn sessions an extensive library of online courses Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process please contact the Equal Opportunity Office at .
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We at IS&T appreciate each individuals knowledge experiences and insights which enhance who we are and as our DEIA knowledge and practice grows we will ensure that our Mission Vision & Practices remain equitable and welcoming to all.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.
Required Experience:
IC
Key Skills
About Company
Boston University is a leading private research institution with two primary campuses in the heart of Boston and programs around the world.
