Technical Account Manager

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA) transforming how work gets done with AI-powered automation. Its APA system built on the industrys first Process Reasoning Engine (PRE) and specialized AI agents combines process discovery RPA end-to-end orchestration document processing and analyticsall delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work Automation Anywhere helps organizations worldwide boost productivity accelerate growth and unleash human potential.

Our opportunity:

Join Automation Anywhere the leader in Agentic Process Automation (APA) and make a direct impact on how the worlds leading organizations transform their business through automation.

As a Technical Account Manager (TAM) you will serve as a strategic partner and trusted advisor to our customershelping them successfully adopt scale and optimize their automation initiatives. Youll combine technical expertise with a proactive customer-first approach to drive measurable outcomes accelerate value and ensure long-term success.

Working cross-functionally with product support and customer success teams you will play a key role in solving complex challenges enabling innovation and expanding customer impactwhile building deep lasting relationships along the way.

Location:

Hybrid role with regular onsite workdays from our London UK office

You will make an impact by being responsible for:

• Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints health checks and status reviews to ensure customer success
• Technical Enablement & Support: Providing technical guidance on product capabilities implementations and best practices. Assisting customers with solution design integrations and troubleshooting. Delivering training sessions workshops and enablement programs to customer teams
• Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively
• Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base product offerings new lines of business (LOBs) and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions
• Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution
• Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts

You will be a great fit if you have:

• Bachelors degree in Computer Science IT MIS Business or related field
• 7 years in technical account management customer success or a similar technical customer-facing role. Experience working with enterprise or mid-market customers
• Working knowledge of Automation Anywhere products and RPA concepts
• Awareness of Agentic AI APA (Agentic Process Automation) APIs and AI-driven automation offerings within Automation Anywhere
• Familiarity with programming/scripting languages (e.g. Python PowerShell). Experience with APIs integrations and tools like Postman
• Understanding of cloud platforms (AWS Azure GCP) and SaaS environments
• Basic understanding of enterprise IT concepts such as networking security and system architecture
• RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS Azure Google Cloud) preferred

You excel in these key competencies:

• Customer Focus: Strong commitment to delivering value and ensuring customer success
• Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively
• Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders
• Collaboration: Strong ability to work cross-functionally with Sales Support and Product teams
• Execution & Ownership: Proactive organized and accountable for driving outcomes

Ready to Revolutionize Work Join Us.

This is an opportunity to work with a global passionate team pioneering technology thats redefining the way people work everywhere. Join us and discover the many ways that you can have an impact achieve your potential and go be great.

Job Segment OR Key Words: Technical Account Manager TAM RPA SaaS Automation Anywhere AI Automation APA Agentic AI Cloud Customer Success Digital Transformation

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