Senior Team Manager Global Client Delivery
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Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Labcorp is seeking a remote Senior Team Manager Global Client Delivery to join our Central Labs Services team in Poland.
Job Responsibilities
Manage and supervise the day-to-day operations of assigned client team members including managing performance metrics accountability for outcomes and work distribution performance evaluations and ensuring the seamless integration of the Project Management team services.
Grow and develop the Project Management team including development of succession plans and individual development plans.
Ensure management of study milestones and proactive communication with clients application of best practices regarding budget and risk management and accuracy in documentation within systems.
Coordinate and monitor progress to ensure achievement of Project Management goals.
Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how to best deliver with the understanding of how the client defines success.
Instill and manage a culture of continuous improvement and quality and productivity ensuring the consistent implementation use and review of SOPs.
Monitor and track resolution of all client escalations issues and concerns.
Ensure all services failures are identified tracked and resolved in a timely manner while taking preventative action to ensure that the same service failure does not occur again.
Effectively collaborate with others and work across boundaries as necessary assisting in day-to-day operations of the global team working with appropriate BD Directors and working across functions to remove barriers and optimize client delivery consistently.
Minimum Qualifications
Bachelors degree in life science medical scientific technical or laboratory related discipline
2 or more years of people leadership experience including managing leaders with direct reports
2 or more years of experience overseeing pharmaceutical or biotechnology projects
Preferred Qualifications
1 or more years of experience in Central Laboratory Services and/or clinical research.
1 or more years experience in overseeing database management study design or global project management in clinical research industry.
1 or more years of experience in quality event management (capa handling)
Additional Job Standards
Exceptional written verbal and interpersonal communication abilities
Strong customer service orientation and demonstrated commitment to collaborative teamwork
High level of initiative with the ability to work effectively across cross functional teams
Proven strengths in planning problem solving and organizational execution
Demonstrated success driving continuous improvement and managing change
Experience in team building influencing stakeholders and resolving conflict
Track record of successfully delivering complex projects on time and to quality standards
At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities we provide insights and accelerate innovations that not only empower patients and providers but help medical biotech and pharmaceutical companies transform ideas into innovations.
Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the worlds largest network of central laboratories and support global clinical trials testing. A common set of processes procedures and instrumentation is offered throughout our sites in Europe Asia/Pacific and the United States allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines.
The Senior Team Manager will be responsible for the coordination and management of a regional team and global client(s) to ensure the successful implementation of the strategy structures processes and metrics of the team to deliver outstanding client satisfaction.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Required Experience:
Manager
Key Skills
About Company
Labcorp helps patients, providers, organizations, and biopharma companies to guide vital healthcare decisions each and every day.
