Analyst I, CDD

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Analyst I to join our global Trust & Safety this dynamic role you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online.

Trust & Safety is an integral part of GoFundMes business. It drives growth builds and nurtures our brand and ensures that we always do the right thing by our customers. We are at the front line of GoFundMes efforts to protect donors fundraiser organizers beneficiaries and our company from financial crimes and abuse.

As a member of the Customer Due Diligence (CDD) team you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers campaign organizers and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information reviewing fundraisers for indicators of fraud or financial crime and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community.

The Job

• Conduct CDD reviews in accordance with internal policies and procedures and applicable regulatory requirements focusing on consistent and accurate execution of standard due diligence processes.
• Review identity verification results and supporting documentation to confirm customer identity and authenticity of fundraisers and beneficiaries.
• Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs) adverse media or other risk indicators requiring further review.
• Review fundraiser and account attributes for indicators of fraud abuse or financial crime using established risk signals and escalate cases according to defined procedures.
• Conduct onboarding due diligence on organizations including verification of entity information ownership details and supporting documentation where required.
• Document findings clearly and accurately in internal case management systems to support escalation decisions audit readiness and downstream investigations.
• Collaborate with cross-functional teams including Payments Risk Content Risk Legal Customer Care and Compliance to resolve due diligence inquiries
• Respond to customer inquiries via email and phone related to identity verification and due diligence requirements balancing risk mitigation with a positive user experience.
• Build familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases.
• Support the team during crisis situations by prioritizing reviews of crisis fundraisers and proactively assisting affected customers and other stakeholders as needed.

This position may involve reviewing sensitive material which can include disturbing images videos or text as well as offensive language and other challenging content (e.g. violence exploitation or self-injury). Some weekend and holiday work may be required as part of scheduled shifts as well as being a member of our on-call team for emergencies.

You

• Bachelors degree or equivalent practical experience preferred.
• 1-3 years of experience in the operations payments financial services fraud prevention compliance industry or related field with knowledge of merchant processing behaviors.
• Familiarity with customer due diligence identity verification processes financial crime risk indicators and KYC standards and how these apply to a merchant and the wider financial ecosystem.
• Empathetic and customer-focused with the ability to balance risk mitigation and positive user experience.
• Understanding of evolving requirements industry guidance with a proactive approach to staying current.
• Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the teams operational performance.
• Ability to work with ambiguity thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
• Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
• An ambitious self-starter with strong ownership and accountability.
• Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
• Fast learner who takes initiative and follows through on tasks without sacrificing quality.
• Excellent organizational skills with the ability to manage competing priorities effectively.
• Communicate clearly and concisely both orally and in writing with C1 English proficiency.
• Inquisitive and solution-oriented with strong analytical and critical thinking skills.
• Exemplify company core values and embody team culture.
• Adaptable to structured schedules and support coverage needs including occasional holiday shifts as part of team operations.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Depending on your location the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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