Lead Analyst, Content Risk

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GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Content Risk Lead Analyst to join our growing Trust & Safety team. This role plays a critical part in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. Lead Analysts operate as leaders and subject matter experts driving operational excellence cross-functional collaboration and high-impact initiatives that safeguard our community and brand.

As a Lead Analyst you will focus on complex content moderation reviews high-risk policy escalations crisis management project management and cross-functional initiatives. This is a fast-paced role where youll apply advanced judgment influence stakeholders and independently lead critical workstreams that strengthen Content Risk operations.

Youll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role offers the opportunity to develop subject matter expertise lead initiatives mentor peers and shape the evolution of our policies and operational processes.

The Job

• Provide high-quality review and resolution of complex or high-risk escalations across GoFundMes platforms including executive media legal and third-party partner inquiries.
• Exhibit consistent leadership by ensuring daily coverage needs are met supporting escalations in real time and serving as a point of contact during high-impact situations.
• Independently lead crisis response efforts including drafting initial guidance anticipating backlog or enforcement trends and implementing monitoring measures.
• Apply advanced knowledge of regulatory policies and enforcement standards and implement mitigation measures such as keyword rules or workflow improvements when necessary.
• Maintain a working knowledge of Content Moderation Compliance and Risk responsibilities understanding both the what and the why behind decisions.
• Act as a subject matter expert in one or more specialty areas (e.g. crisis management legal processes compliance product risk or policy development).
• Lead or co-lead cross-functional initiatives in partnership with Product Legal Compliance Communications Trust & Safety teams.
• Mentor and coach Analyst I Analyst II and Senior team members through onboarding real-time feedback QA calibration and hands-on guidance during escalations.
• Provide quality assessments and auditing support contributing to continuous improvement of case quality and consistency.
• Make informed decisions in high-impact or ambiguous scenarios including circumstances requiring judgment beyond existing guidance.
• Proactively identify operational gaps policy ambiguities or workflow inefficiencies and partner with leadership to implement scalable solutions.
• Serve as a trusted liaison for cross-functional stakeholders adapting communication style to influence and advise on complex matters.

This position may involve reviewing sensitive material which can include disturbing images videos or text as well as offensive language and other challenging content (e.g. violence exploitation or self-injury). Some weekend and holiday work may be required as part of scheduled shifts as well as being a member of our on-call team for emergencies.

You

• Bachelors degree or equivalent experience preferred.
• 6 years of experience in Trust & Safety content moderation fraud prevention compliance or a related field within a technology-driven environment.
• Advanced expertise in trust and safety practices online content integrity crisis response and regulatory enforcement.
• Demonstrated ability to independently manage complex investigations executive escalations and high-impact or sensitive cases.
• Proven track record of leading projects or cross-functional initiatives that drive measurable operational improvements.
• Experience mentoring peers facilitating onboarding and providing structured feedback or QA calibration.
• Strong analytical and problem-solving skills with the ability to evaluate complex scenarios and adapt existing approaches creatively.
• Ability to influence stakeholders and communicate effectively across teams including senior internal partners.
• Sound judgment in ambiguous situations with the ability to make decisions that may impact customers brand and team operations.
• Demonstrated leadership qualities including ownership of coverage escalation management and proactive planning.
• Willingness and resilience to review potentially graphic or objectionable material (e.g. violence exploitation or offensive content).
• Strong alignment with GoFundMes core values: impatient to be great find a way earn trust every day fueled by purpose.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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