Bilingual Customer Service Representative
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Job Location:
Hialeah, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Type: Full-time
About All Florida Paper
All Florida Paper is a leading privately-held distributor in the United States which supplies over 8000 products throughout 25 countries and across 10 key market sectors including education healthcare and foodservice lodging supermarkets and janitorial/sanitation exporting and redistribution. By far our most valuable asset is our employees which is why for over 30 years they have been the primary focus of our resources.
Position Description:
The associate in this position is responsible for assisting our clients and drivers with exceptional service understanding their primary needs and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Position Schedule:
40 hours per week as follows:
- Monday - Friday
What you will be doing:
- Answer customers calls to identify and assess their needs.
- Respond to customer service requests through email.
- Review and verify shipment orders.
- Track shipments and input new data into the system when necessary.
- Assist in reporting and resolving shipment and inventory issues when necessary.
- Process orders in our system.
- Maintain detailed record tracking of inventory reports.
- Assist Sales Representatives with inquiries and orders.
- Receive and process Drivers paperwork such as signed invoices cash checks etc.
- Prepare accurate reports for upper management.
- Other general customer service and logistics duties as assigned.
Required Knowledge and Experience:
- Prior experience is a plus.
Skills you need to have:
- Excel knowledge.
- Bilingual (English and Spanish).
- Excellent time management skills with the ability to multi-task.
- Able to meet deadlines in a fast-paced environment.
- Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers.
- Strong phone contact handling skills and active listening
- Dependable/Reliable.
We have excellent benefits which include:
- Medical Dental and Vision insurance partially sponsored by the company.
- Company-sponsored Life Insurance and Short-term disability coverage.
- Company-sponsored employee events.
- 401K program with company matching.
- Paid Holidays.
- PTO and Vacation.
Required Experience:
Unclear Seniority
