Client Success & Reporting Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
The Customer Service Client Support Specialist plays a key role in supporting our Sales Team and ensuring exceptional service for our Enterprise client accounts. You will collaborate closely with Account Managers and Business Development Directors to streamline sales processes manage customer requests and ensure clients receive timely accurate and highquality support.
Responsibilities
Client Support & Communication
Serve as a primary point of contact for customer service inquiries related to sales activities orders and account needs.
Communicate with Life Sciences Population Health and Academic clientsincluding Procurement Data Management and Project Management teamsto ensure questions are answered and issues are resolved quickly and professionally.
Support client relationship activities such as sharing updates resources upcoming events and IQVIA Quality Metric initiatives.
Sales Process & Administrative Support
Partner with Sales team members to ensure smooth efficient progression from initial quote to signed sales order.
Coordinate with internal proposal and pricing teams to assist with creation review and processing of Sales Orders and Change Orders.
CRM & Pipeline Coordination
Maintain and update CRM entries ensuring opportunities client notes and followup actions are correctly logged and current.
Work with Sales Leadership to support pipeline accuracy opportunity progression and followup communications.
Leverage client insights and interactions to help identify new opportunities or areas of client need.
Minimum Required Education & Experience
Experience in customer service client support sales operations sales coordination or project coordinationpreferably in SaaS or Life Sciences.
A bachelors degree is highly preferred.
Experience supporting sales processes or working within fastpaced commercial teams.
English fluency (this is part of a global area)
Proactive problemsolver person with clear professional and assertive communication
Highly organized & detailoriented
Experience with Microsoft Navision/365 Business Central CRM tools and strong Word and Excel skills preferred.
*Resumé/CV must be submitted in English*
#home-based
IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people regardless of their gender race marital status ethnic origin national origin age disability sexual orientation gender identity or any other characteristic. Join us!
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
IC
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
