Digital Delivery Manager (Salesforce)

Internal Only

Role Profile

Role details

Role Title Digital Delivery Manager (Salesforce Centre of Enablement)

Level 2A

Directorate DDSS

Location London / Glasgow / Cardiff

Contract Type Permanent / Fixed-Term

Approach Choose an item.

Security level required SC

Ofgem works on behalf of energy consumers to ensure that every household and

business in the UK can rely on a safe affordable and environmentally sustainable

energy supply. We are playing a vital part in accelerating the transition to Net Zero and

a carbon neutral energy system a goal that everyone wants to achieve. Whatever

your role youll be playing your part in creating new energy solutions that are great for

customers and great for the environment.

Ofgem has a culture of inclusion that encourages supports and celebrates the diverse

voices and experiences of our colleagues. It fuels our innovation and helps ensure we

can best represent the consumers and the communities we serve. Everyone is welcome -

as an inclusive workplace our employees are comfortable bringing their authentic selves

to work.

This role is aligned with Delivery Manager role in the Government Digital and Data

Profession Capability Framework.

Internal Only

Purpose

The Ofgem Multiyear Strategy sets out our agenda for the future and outlines how we

will deliver on our duties to protect consumers support economic growth and achieve

net zero. There is clear recognition that much of the work we need to deliver will rely on

digital technology.

The Digital Strategy in turn describes the commitments made to the organisation by

the Digital Data and Security Services (DDSS) Directorate. These commitments aim to

address legacy risks enhance service delivery to colleagues to enable them to better

serve consumers strengthen our ability to meet the ambitions outlined in the Multiyear

Strategy and to work in collaboration with partners and with the rest of Government.

Execution of the Digital Strategy is enabled the delivery of a significant portfolio of

Digital Data and AI change initiatives amongst which is the ongoing rollout of the

Salesforce CRM Platform delivered via the Salesforce Centre of Enablement.

The Salesforce Centre of Enablement is enabling Ofgem to digitise our ways of working

guiding users through simplified processes. It helps us make sure that we receive the

right data in the right structure as well as automating routine tasks and routing work to

the right people with the right skills. It allows us to standardise how we structure data

and contacts within the organisations we deal with saving time and avoiding errors by

cross-referencing our data with other government systems.

Key Responsibilities

The Delivery Manager is responsible for the effective timely and quality delivery of

Salesforce projects/workstreams integrations and enhancements working with

Salesforce Centre of Enablement.

In this role you will:

assemble and manage Salesforce delivery teams with a good understanding of

Salesforce Clouds or Products and best practice.

Demonstrate the ability to shape a clear plan aligned with the wider programme

with outcomes milestones deliverables resources costs and timelines clearly

defined.

Have significant experience in delivering in agile and devops ways of working.

ensuring readiness of clear requirements stories and technical designs.

Internal Only

Have strong delivery management skills including partnering with Suppliers and

Systems Integrators and in applying the right techniques and tools ensuring all

ceremonies are implemented successfully.

identify risks and issues/blockers putting in place actions to mitigate or escalate

them

As a Delivery Manager you are responsible for delivering Salesforce products and services

from discovery through to live service ensuring outcomes meet user needs align with

strategic goals and comply with government service standards.

You manage multidisciplinary teams ensuring deliverables artefacts and milestones are

completed for every sprint.

You proactively remove blockers and manage dependencies maintaining delivery

momentum through adherence to the Delivery Excellence Framework and role model

adherence to the Government Agile methodology.

You communicate with clarity engaging stakeholders translating progress into meaningful

updates and act on feedback.

You embed delivery discipline and continuous improvement by upholding governance

and planning standards promoting a culture of learning and iteration and adhere to

practices and ways of working that inspire confidence across the organisation.

Skill Level Description

Agile and Lean

Practices

Practitioner You can:

apply the appropriate delivery method to each

initiative using a blended approach when

appropriate

recognise reflect and adapt the approach when

something does not work

help teams to measure evaluate and visualise

outcomes

Commercial

Management

Working You can:

act as the point of contact for contracted

suppliers

understand appropriate internal contacts and

processes within a Ofgem

understand how and when third parties should

be brought into digital data and technology

projects

Communicating

between the

Practitioner You can:

Internal Only

technical and

non-technical

listen to and interpret the needs of technical

and non-technical stakeholders and manage

their expectations

manage active and reactive communication

support or host difficult discussions within the

team or with diverse stakeholders

Financial

Management

Working You can:

balance cost versus value

monitor cost and budget

understand how and when to escalate issues

Life cycle

Management

Working You can:

manage the delivery of products and services

that add value through different phases of the

life cycle with guidance from senior colleagues

if needed

ensure the product or service is developed in

line with the appropriate standards

Maintaining

delivery

momentum

Practitioner You can:

facilitate the delivery flow of a team managing

the pace and tempo

actively address internal and external risks

issues and dependencies including where

ownership exists outside the team

Making a

process work

Expert You can:

add value and coach team members to

understand and adapt processes

guide teams through the implementation of a

new process

Planning Practitioner You can:

understand the environment and prioritise the

most important or high value tasks

use data to inform planning

manage complex internal and external

dependencies

provide delivery confidence

remove blockers or impediments that affect

plans

Internal Only

Team

dynamics and

collaboration

Working effectively bring people together to form a

motivated team

help to create the right environment for a team

to work in and empower them to deliver

recognise and deal with issues

Key Outputs and Deliverables

Deliver Salesforce workstreams/projects and services own end-to-end

delivery for your assigned Salesforce workstreams or projects ensuring plans are

clearly communicated dependencies within and across your teams are actively

managed and delivery aligns with agreed objectives.

Delivery Excellence Framework and agile good practice you will deliver in line

with the Delivery Excellence Framework and Salesforce CoE delivery practices

applying agile principles to improve team velocity predictability and quality and

supporting continuous improvement within your teams.

Proactively manage Risks/Issues/Blockers you will regularly identify risks and

potential blockers within your delivery scope take ownership of actions to address

these and escalate where needed to enable successful delivery.

Delivery Reporting you will maintain accurate delivery plans and progress reporting

for your teams ensuring the Service Owner (Salesforce) and relevant stakeholders

have visibility of status risks and dependencies at all times.

Governance you will participate in programme and team-level governance ensuring

your projects adhere to gating requirements agile ceremonies and change control

processes.

Key Stakeholder Relationships

Internal

Salesforce COE and Project Teams including DS Salesforce Team

Salesforce stakeholders Product Owners/Business Leads Board members CTO.

Digital Delivery Management Team

Digital Portfolio Management Office

Other DDSS Teams and SMEs; e.g. Architecture Testing Business Analysis

DevOps/Infrastructure/Networks.

Business Teams SMEs

Internal Only

External

Providers of relevant Technology Solutions or Professional Services Salesforce and Systems Integrators.

Other Civil Service Teams as part of knowledge and best practice sharing

Role Criteria

Essential

Proven experience Proven experience of a leading successful

Delivery Management in the Salesforce Platform.

Leading Delivery Teams projects or Agile Teams

Able to evidence excellent stakeholder engagement and

communication skills influencing at all levels to ensure alignment

drive delivery priorities remove blockers and continuously improve.

Certified Scrum Master (CSM)/Professional Scrum Master (PSM1/11)

Agile PM Practitioner/BCS Agile Scrum Practitioner or equivalent

certifications.

Desirable

Experience using tools like Azure DevOps/JIRA Confluence Visio BPMN Miro or Trello to support analysis and collaboration.

Knowledge of government policy standards regulatory environments and Government Digital Service (GDS).

Behaviours

Seeing the Big Picture

Changing and Improving

Making Effective Decisions

Leadership

Communicating and Influencing

Working Together

Developing Self and Others

Managing a Quality Service

Delivering at Pace