Workforce Data Systems and Operations Manager Pro Coach Partnership

The role

• Analyse current Game Partner data system dependencies data flows business processes and operational constraints.
• Produce as-is and to-be process and data models for workforce data systems across Game Partners.
• Identify and work with organisation business owners to ensure alignment with organisational roadmaps.
• Define business requirements for aligned data definitions metrics terminology and collection processes.
• Identify assess and document options impacts and requirements for future data integration (including cost benefits and risk).

• Lead delivery of the Workforce Data and Insights Project through requirement elicitation and stakeholder management.
• Ensure business needs are clearly linked to agreed milestones and timelines highlighting impacts of scope dependency or requirement changes.
• Coordinate inputs across multiple Game Partners and stakeholders to validate requirements and outcomes.
• Identify analyse and manage dependencies risks and issues providing evidence-based recommendations to support decision making.

• Act as the main point of contact for Game Partners and Clubs in relation to the collection and administration of workforce data.
• Facilitate workshops and working groups to understand challenge and prioritise business needs and requirements.
• Support clear communication on expectations timelines and requirements translating complex data and technical concepts to different audiences.
• Work through existing governance and operational structures to gain agreement on requirements and sign-off on proposed approaches.

• Define document and support compliance with agreed data standards and processes.
• Investigate data quality issues and root causes working with Clubs and Game Partners to identify practical improvement actions.
• Monitor data quality metrics providing recommendations to inform continuous improvement in relation to data completeness consistency and reliability.
• Support the design of sustainable operating models and define roles and responsibilities for ongoing data ownership and stewardship.
  
  

Requirements for the role

• Strong understanding of business processes and operational governance.
• Significant experience applying business analysis techniques across systems and operations and project delivery
• Experience supporting change adoption across multi-organisation environments.
• Demonstrable experience in assessing documenting and improving complex systems.
• Previous ownership of data standardisation processes establishing and maintaining common data definitions metrics and collection processes.
• Experience of data quality management and collection across multiple organisations.
• Experience specifying requirements or producing operational reports and dashboards to support decision-making.
• Strong project management skills with experience tracking actions risks dependencies and delivery milestones.
• Excellent written and verbal communication skills able to engage technical and non-technical audiences.
• Strong interpersonal skills and emotional intelligence with the ability to manage stakeholder relationships appropriately.