HR Service Center Supervisor
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Heres What You Need
Highschool Diploma required or
Associates degree in Human Resources Business Administration or relevant field required or
Bachelors degree Human Resources Business Administration or relevant field required
6 years Relevant work experience in Human Resources Data Analysis Program/Case Management without a degree required or
4 years Relevant work experience in Human Resources Data Analysis Program/Case Management with an Associates degree required or
2 years Relevant work experience in Human Resources Data Analysis Program/Case Management with an Bachelors degree required
leadership (lead supervisor manager etc) and call center experience preferred
PHR Professional in Human Resources upon hire preferred
SPHR Senior Professional in Human Resources upon hire preferred
SHRM-CP SHRM Certified Professional upon hire preferred
SHRM-SCP SHRM Senior Certified Professional upon hire preferred
nationally recognized Human Resources related certification preferred
What You Will Do
The Human Resources Service Center (HRSC) Supervisor oversees the daily operations and support of HR service center activities which can include case management document requests and management and preboarding. The Supervisor ensures effective operations that are staffed to meet service levels and equipped to provide accurate and efficient service to meet performance indicators. The Supervisor will monitor calls and/or transactions to ensure quality and provide reporting that demonstrates the HRSC effectiveness. The Supervisor addresses escalations and takes action to improve processes/resources. Monitoring and utilizing data along with direct feedback from HR operations and entity employees the Supervisor provides coaching to HR Reps that highlight successes and address gaps in performance. The Supervisor will work with the HR Manager to implement measures for continuous improvement. The HRSC Supervisor will assist with planning oversight and documenting specified HR projects that impact the HRSC and HR Operations across the system.
Supervise Teams and Processes
Provide direction to employees of the HR Service Center which can include but is not limited to case management document management and preboarding.
Supply ongoing coaching and feedback to employees on the HRSC team including annual performance reviews.
Monitor KPIs (Key Performance Indicators) to meet the prescribed SLAs.
Assist with and participate in the selection and hiring of potential team members.
Execute forecasting and scheduling functions and ensure staffing coverage meets workload needs and service levels both long term and short term.
Supervise the candidate preboarding processes and ensure the HRSC creates effective engaging processes to support hiring of employees timely and efficiently for the organization.
Supervise the case management process and system to ensure the timely resolution of calls/cases from Texas Health employees.
Oversee the document management process to ensure employee files are in compliance with legal regulations and Texas Health standards.
Support HRSC Functions
Prepare reports that demonstrate the performance of the team on a regular cadence ensuring the HRSC support employee needs timely and efficiently.
Maintain the knowledge base and its articles to support the HRSC and provide answers for Texas Health employees.
Participate in continuous improvement initiatives to deliver high reliability. Promote continuous improvements in HR practices and identify analytics that demonstrate success of HRSC.
Work in partnership with the HRSC Manager HRSC Dir HR operations and other key stakeholders to implement and monitor plans to ensure the current and future success of the organization.
Document new processes or process-based outcomes from project teams for the HRSC and their consumers.
Lead and manage change management best practices to support Texas Health initiatives.
Lead project teams to develop and deploy new standardized process and procedures in support of Texas Health initiatives.
Personal Growth/Community Involvement
Serve as an effective resource to various stakeholder advisory consumer and community groups.
Actively promote a positive public image of THR and responsive to the needs and desire of various stakeholders.
Manage own personal growth and learning and development.
Maintain knowledge of trends best practices regulatory changes and new technologies in human resources talent management and employment law.
Develop and maintain positive working relationships with leadership at THR System Service and entities.
Additional perks of being a HR Service Center Supervisor
Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program as well as several other benefits.
At Texas Health our people make this a great place to work every day. Our inclusive supportive people-first excellence-driven culture make Texas Health a great place to work.
A supportive team environment with outstanding opportunities for growth.
We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
Learn more about our culture benefits and recent awards.
Do you still have questions or concerns Feel free to email your questions to
#LI-LD1
HR Service Center Supervisor
Bring your passion to Texas Health so we are Better Together
Work location: Primarily remote with occasion meetings on site(local Dallas-Ft Worth candidates only)
Work hours: Monday Friday 8:00am - 5:00pm
Department highlights:
Team oriented environment
Professional development opportunities
Enable employees to do their lifes best work.
Strong system collaboration/networking
Required Experience:
Manager
Key Skills
About Company
With 24 hospitals around Dallas-Fort Worth, Texas Health Resources provides care in most North Texas communities. Call 1-877-THR-WELL for more information.
