Manager, Citations
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.
Responsibilities
Manage all aspects of the company sponsored enforcement program. Work with field operations to ensure proper application of the enforcement policies use of system and all related processes. Work with all internal and external resources that support the Citations program including equipment vendors and IT resources. Coordinate with Accounting and Treasury departments as needed.
Violation Daily Responsibilities
- Administer user access for multiple systems
- Work with field managers to train and demonstrate enforcement software and supporting systems
- Troubleshoot numerous internal systems for issues reported by field managers
- Recommend and direct software and program future enhancements
- Work with internal and external IT departments to develop and enhance software systems
- Work and respond to interdepartmental groups requests for information regarding the enforcement program
- Respond to field inquiries in a timely manner to ensure program up time and usage
- Create SQL queries to support troubleshooting and reporting
- Manage order configure and deliver an inventory of enforcement equipment
- Manage and oversee various daily systematic and administrative processes
- Work with 3rd party vendors to maintain relationships and resolve issues
- Create and maintain program supporting documentation
Violation Monthly Responsibilities
- Provide Monthly / Quarterly or Ad Hoc reports to Executive Management
- Reconcile payment files
- Oversee enforcement program audit processes
- Keep abreast of enforcement industry trends
- Reconcile monthly commission calculation and payment with collections partner
Pay Rate: $25.00 per hour
Qualifications
- 4 year college degree required
- Self - motivated and resourceful
- Advanced Excel and Word
- Basic Microsoft SQL knowledge
- Advanced communication skills; verbal and written
- Analytical and problem solving skills
- Strong Customer Service skills; both internal and external customers
- Basic knowledge of accounting requirements (general ledger posting functions)
- Vendor management experience
- 3 - 5 years of experience managing internal business processes
- Ability to comprehend interdepartmental dynamics dependencies and impact
Salary Range: $25.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Location
Required Experience:
Manager
Key Skills
About Company
Our Promise: Making Every Moment Matter for a World on the Go. SPTechnology drives end-to-end mobility and frictionless experiences.
