Service Operations Excellence Specialist, SEA

KONE moves two billion people every day. As a global leader in the elevator and escalator industry we employ over 60000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of 2024 we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of Worlds Best Innovative Companies Worlds Best Employers & Worlds Largest Public KONE we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role

Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.

What will you be doing

• Responsible for usingandanalyzingKPIs to improve daily operationsaccording to agreed focus areas
• Identifyand proposeconcrete improvement actionsbased on analysis.
• SupportService Operations Excellence ManagerandregionalServiceOperations Managersinsettingand following-up targets according to Field Operations Management Model
• Train SupervisorsandServiceOperationsManagers in usageofService toolsandprocesses
• Responsible for route optimization capacity planning maintenance profile optimization in the FL

• Identifyand collect potential improvement ideas andcontribute to the future development plans of global methods

• Hands-onsupportto new deploymentstheimplementationutilizationand constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations ( / DMP FSM MAP Traction Control operational reports Supervisor Role and Mobility 24/7 and VAS services etc.)

Are you the one

• Educational background: University degree (.) in BusinessEngineeringor equivalent

• Experience in Project Management and benefit realizationis seen as an asset

• Prior experience in Business Performance Management is seen as an asset

• Change Management skillsand experienceis seen as an asset
• Goodcommunicationskills

• KnowledgeofService operations tools and processes
• Prior Experience of ERP or other reporting solutions is seen as an asset

Whats On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime feel free to browse our website for additional information on our company brands and culture KONE Corporation.

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At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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