Loans Operations Associate Director

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-endexpertiseacross financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans Centralised location 2 minutes walk from Raffles Place MRT

• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave

• Your Wellbeing: Medical Dental Parental Leave and Well-Stocked Pantry

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customised including SS&C Learning and Development

• Extra Perks: Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

The Associate Director Loan Operations is a leadership role responsible for delivering high-quality end-to-end loan servicing across alternative credit strategies. The role is fundamentally operations-led with accountability for BAU delivery team leadership and a well-controlled operating environment.

In addition the position drives process improvements and supports business growth initiatives acting as a key bridge between operations clients and commercial teams.

Loan Operations Delivery & Team Leadership (Primary Focus)

End-to-End Operations Leadership

• Lead the end-to-end loan lifecycle across onboarding funding servicing and repayment activities

• Approve credit agreements trade documentation and loan notices ensuring accurate interpretation and system capture

• Oversee execution of loan-related transactions including drawdowns repayments fees and borrower communications across a range of facility types

Controls Data & Risk Management

• Own the control environment supporting loan operations including data integrity reconciliations (cash positions accruals) and transaction processing

• Lead audit engagement and ensure a well-governed operating framework

• Identify escalate and mitigate operational risks arising from BAU activities

Client & Stakeholder Management

• Serve as the primary escalation point for clients and internal stakeholders

• Lead client interactions queries and due diligence processes

• Partner with deal teams and legal/compliance to support transaction execution and ongoing servicing

Team Leadership & Delivery

• Lead and develop the loan operations team (hiring coaching performance management)

• Set clear accountability for delivery quality timelines and client service

• Provide oversight and challenge team outputs ensuring consistent standards

Process Improvement & Operational Excellence

Operational Efficiency & Transformation

• Identify and execute improvements to enhance efficiency scalability and operating model effectiveness across loan operations

• Lead or support workflow optimisation automation and system enhancement initiatives

• Simplify and standardise processes to improve consistency and reduce operational risk

Continuous Improvement & Collaboration

• Partner with Operations Technology and FA teams to embed best practices and scalable solutions

• Drive a culture of continuous improvement across the operating model

Business Development & Client Support

Sales & Growth Enablement

• Support business development initiatives including client pitches presentations and RFP responses

• Translate operational capabilities into client-focused solutions and scalable service models

Client & Commercial Support

• Contribute to platform demonstrations onboarding of new clients and expansion into new asset classes or jurisdictions

• Provide operational input into pricing and commercial structuring

What You Will Bring:

• Bachelors degree in finance Accounting Business or a related field; CPA ACCA CFA or equivalent is a plus.

• 812 years of relevant experience in loan operations within fund administration private credit banking or trusteeship.

• Deep technical knowledge of loan structures including bilateral syndicated PIK loans revolvers bridge loans distressed debt and mezzanine.

• Hands-on experience with loan servicing systems such as Allvue Solvas ClearPar Investran eFront or similar platforms.

• Strong understanding of fund structures including closedend funds openend credit funds and private debt vehicles.

• Proven leadership skills with experience managing teams and high-touch client relationships.

• Excellent analytical organisational and problem-solving abilities.

• Track record in ensuring accurate and timely loan processing and reporting.

• Demonstrated ability to maintain robust internal controls with minimal errors or audit findings.

• Focus on client satisfaction and building operational trust.

• Commitment to team development low turnover and efficiency gains through process improvements and automation.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.