IT Helpdesk Technician (Spanish & Engllish speaker)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Life is too short to work for a boring company so why dont you join us We are looking for a IT Helpdesk Technician to provide fast and useful technical assistance on computer systems.
Does that sound like you
But first lets break the ice!
Who we are & what we do
At Leadtech we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since 2009 we have been fostering innovative and creative techniques across many industries making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind Leadtech is looking for you!
Does this still look like your cup of tea Theres more
Responsibilities
Youre our perfect candidate if you:
- Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Onboarding Leadtechs users
- Provision and deprovision of workstation transferred from IT to users
- Provision and deprovision of users with Azure AD and Google Workspace Admin
- Installation upgrade and applications management remotely
- Manage HWs warranties with the several suppliers.
- Maintenance of licenses
- Control about logistics and inventory
- Full technical support to workstations and peripherals
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
Your expertise in a nutshell:
- Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM).
- Multi-OS Knowledge: Proficiency in troubleshooting across Mac Windows and Linux (specifically Ubuntu) environments.
- Admin & Device Management: Basic understanding of Google Workspace Admin Microsoft Azure Microsoft Intune and Apple Business Manager.
- AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
- Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork.
- Excellent communication skills interpersonal skills
- Languages: Fluent level of English and Spanish
Interested Keep on reading!
Benefits
Leadtech offers an exceptional working environment in a dynamic and international team. We invest in peoples development offering the opportunity for continuous training and career growth.
Some of the perks of working with us:
- Competitive salary
- Full-time permanent contract
- Private health insurance
- 25 days of holiday your birthday off
- Flexible vacation time (no blackout days)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant transport tickets nursery tickets)
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- English courses
- Permanent internal training annual budget for external training
- Games room (Nintendo table tennis futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies Career progress opportunities
Equal Employment Opportunity Employer:
Leadtech is an Equal Employment Opportunity (EEO) Employer which means we encourage applications from people with different backgrounds interests and personal circumstances. Our team welcomes applicants regardless of their race gender age religion nationality sexual orientation and/or disabilities. All we need is your high energy skills and willingness to be part of a great project!
Hiring process
- First step: 15-minute phone interview to get to know you
- Second step: On-site interview with HR and your future manager to talk about the position and how we approach work.
- Third step: HRs timely response regarding the status of your application and/or a second interview
Sounds good Apply now!
Were looking forward to meeting you.
Location
Youll have the flexibility to choose whether youd like to come to the office every day from time to time or work fully remote. We want you to find the best combination for you.
If you prefer to be surrounded with amazing people our exceptional office is in Barcelonas Blue Building located right on the citys seafront. Besides our stunning views youll enjoy our office perks such as free fruit snacks and coffee and youll also be able to take part in our Mario Kart and table tennis competitions.
The personal data you provide will be used to manage your candidacy for the corporate selection processes that fit your profile. If you wish you can exercise your rights of access rectification or cancellation by sending a letter to Avenida Litoral 12-14 5ta planta Barcelona 08005 or emailing us at including a document that validates your identity.
Required Experience:
IC
Key Skills
About Company
At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world. Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers ... View more
