IT Business Analyst Omnichannel Orchestration RDT Global Products & GPS

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

Job Description

At Roche we are building a scalable and compliant omnichannel engagement ecosystem that enables personalized data-driven interactions across channels.

As an IT Business Analyst within Omnichannel Orchestration you will act as the bridge between business stakeholders affiliate teams and technology delivery teams. You will play a key role in translating business needs into clear requirements supporting onboarding and adoption of omnichannel capabilities and ensuring successful delivery of customer engagement use cases across markets.

A major focus of this role will be supporting the rollout adoption and continuous improvement of omnichannel engagement capabilities across Pharma International affiliates.

This role will work closely with Product Owners Solution Architects Engineers Data Teams and Business Stakeholders you will help shape requirements improve processes and ensure solutions deliver measurable business value.

Business Analysis & Requirements Management

• Gather analyze and document business requirements for omnichannel engagement customer journeys audience segmentation and activation use cases.

• Translate business needs into user stories process flows functional requirements and acceptance criteria.

• Facilitate workshops discovery sessions and requirement gathering activities with global and affiliate stakeholders.

• Support backlog refinement and prioritization activities with Product Owners and delivery teams.

Affiliate Engagement & Omnichannel Adoption

• Act as a key point of contact for affiliate teams adopting omnichannel capabilities.

• Understand affiliate business processes pain points and market-specific requirements.

• Support onboarding activities capability demonstrations training sessions and business readiness efforts.

• Identify opportunities to improve adoption operational efficiency and user experience.

Cross-Functional Collaboration

• Partner with Product Owners Solution Architects Engineers Data Teams and Vendors to ensure business requirements are clearly understood and implemented.

• Support testing validation and user acceptance activities.

• Help manage dependencies across business process data and technology workstreams.

Continuous Improvement

• Analyze business processes and identify opportunities for optimization and standardization.

• Contribute to documentation governance practices templates and best practices.

• Support reporting insights and measurement activities to evaluate business outcomes and adoption.

You are a delivery-oriented and collaborative leader who is comfortable operating across business and technology domains within large-scale enterprise transformation programs.

• 5 years of experience in Business Analysis Consulting Product Delivery CRM Marketing Technology Omnichannel Engagement or Digital Transformation domains.

• Experience gathering analyzing and documenting business requirements and translating them into scalable technology solutions.

• Strong stakeholder management skills with experience working in large-scale enterprise transformation or digital engagement programs.

• Experience operating within Agile delivery environments and collaborating across product engineering and business teams.

• Strong understanding of omnichannel engagement campaign execution customer journeys audience segmentation and activation workflows.

• Familiarity with Adobe Experience Platform (AEP) Adobe Journey Optimizer (AJO) CRM and Marketing Automation ecosystems customer journey orchestration segmentation and activation concepts.

• Experience coordinating cross-functional teams external vendors and implementation partners.

• Ability to manage dependencies across business product architecture data and engineering teams.

• Strong execution facilitation and operational coordination skills.

• Excellent communication and organizational skills with the ability to work effectively with business stakeholders technical teams and external partners.

• Comfortable navigating global and matrixed environments.

• Successful onboarding and adoption of omnichannel orchestration activities across affiliate markets.

• Clear actionable business requirements that enable efficient delivery.

• Strong alignment between affiliate needs and technology solutions.

• Improved business processes and operational efficiency.

• Positive stakeholder feedback and measurable adoption of omnichannel capabilities.

University degree required. Relevant certifications in Agile Product Ownership Adobe CRM or Marketing Technology platforms are a plus.

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.