Lead Service Delivery Engineer
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.
Team Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
- Customer service includes communication via telephone email chat or through other social media platforms
- Supports sales team by developing and maintaining positive customer relations with clients/customers which can substantially affect service and/or product revenue(s)
- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
- Work with various departments to meet maintenance services sales goals receive and understand accurate account of equipment failures
- Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interact with customer and functional organizations to develop specifications for content of courses
- Post-sale technical support services to customers including installation troubleshooting problem resolution and maintenance of products and services
- Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
- product support specialist
- product support analyst
- systems integration engineer
- technical support
- customer service
- customer training
- sales support
Qualifications and Education Requirements:
- Minimum High School diploma University student or graduate. Technical experience strongly desired
- Demonstrates good time management and priority setting skills
- Demonstrates effective teamwork skills
- Demonstrates ability to work under pressure and handling complexity
- Proficient English and Spanish written and oral communication skills
- Must be organized able to multi-task and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Travel Industry background is desired.
- Experience with travel distribution/reservation systems (Sabre Galileo Amadeus)
- ITIL/ XML/ SQL/ API Programming
- Experience using Salesforce CRM tool
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1Required Experience:
IC
About Company
Sabre Corporation is a travel technology company based in Southlake, Texas. It is the largest Global Distribution Systems provider for air bookings in North America. American Airlines founded the company in 1960, and it was spun off in 2000.
