Customer Service Coordinator
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Job Location:
Alpharetta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What we offer
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations Holiday Pay PTO pay
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
Job Description
1. Welcome service customers on the phone or in person in a genuinely friendly and courteous manner.
2. Manage customer follow-up calls and letters to maintain customer satisfaction. Follow up on NPS hot alert surveys and offer assistance to customers
3. Answer the service department telephone handling inbound and outbound calls and when necessary transfer calls to the people requested or best suited to take the call and take written messages when the personnel needed are not available.
4. Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.
5. Update the customers service history file according to the procedures specific to the departments service history system.
6. Maintains a professional attitude and assists management with customer concerns as needed
7. Maintain a level of personal appearance consistent with the standards set by the dealership
8. Employees may be needed at any time to perform other duties as assigned
Qualifications and Education Requirements
High School Diploma or equivalent
Previous call center or customer service experience required
Preferred Skills
Excellent communication and organizational skills
Knowledge of computer systems
Microsoft office
Required Experience:
IC
Key Skills
About Company
Automotive TAG/TITLE CLERKQualifications At least 5 years automotive tag/title experience Full Job DescriptionAUTOMOTIVE TAG/TITLE CLERK & ACCTG*** Prior de...
