Customer Service Coordinator II

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Coordinator II

Location: Charlotte NC 28216/Hybrid

Duration: 184 days

Shift Timings: Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office 2 days remote.

Note: Shortlisting 4/1. 6 month position with possibility for extension.

Summary of Job:

Responsible for providing timely and professional customer support while managing order entry updates and tracking. Works cross-functionally with internal teams to ensure accurate order processing issue resolution and high service level performance in a fast-paced environment.

Must-have/Required skills:

3 6 years of experience in data entry and customer service
High School Diploma or equivalent
Strong attention to detail especially in order entry and updates
Excellent written and verbal communication skills
Ability to manage multiple customer requests simultaneously
Experience working in a fast-paced SLA-driven environment
Strong coordination and cross-functional collaboration skills
Proficiency in Microsoft Office

Nice-to-have skills:

Associates Degree in Business or related field
SAP experience
Experience handling quotations order lifecycle and customer complaints
Exposure to working across multiple customer segments and markets

Key responsibilities and duties:

Respond to customer inquiries (quotes orders complaints and information requests) via phone and email in a timely and professional manner
Enter update and manage customer orders and quotes throughout the order lifecycle
Maintain high accuracy in data entry and order processing
Track orders through shipping and update or modify as needed
Collaborate with Sales Technical Support Product Line Management and Data Management teams to resolve customer requests
Maintain detailed and accurate records of customer interactions issues and resolutions
Ensure adherence to service level agreements (SLAs) and quality standards
Support continuous communication across customers markets and business segments

Education Requirements:

High School Diploma or equivalent required
Associates Degree in Business (preferred)

Soft Skills (Communication/Team/Leadership):

Strong customer focus and professionalism
Detail-oriented and highly organized
Ability to multitask and prioritize effectively
Team-oriented with strong interpersonal skills
Adaptability in a fast-paced work environment

Job Title: Customer Service Coordinator II Location: Charlotte NC 28216/Hybrid Duration: 184 days Shift Timings: Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office 2 days remote. Note: Shortlisting 4/1. 6 month position with possibility for extension. Summary of Job: Responsible for providing timely a...