Client & Operations Coordinator
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Job Summary
Client & Operations Coordinator
Location: Carlisle
Salary:(dependent on experience)
Type: Full Time Permanent
Hours: 39 hours per week (8:30am 5:00pm Monday to Thursday 8:30am 4:00pm Friday)
About the role
We are recruiting for a highly organised and proactive Client & Operations Coordinator to join a growing and specialist consultancy. The business delivers technical inspection and compliance-led services across a range of sectors supporting clients with structured reporting and ongoing asset management.
This is a central role within the business responsible for coordinating projects managing client communication and supporting the progression of enquiries through to quotation delivery and reporting.
This position also combines elements of sales coordination process improvement and client relationship management working closely with senior leadership to support continued growth.
Key responsibilities
Operations and project coordination
Coordinate project schedules with operational teams
Arrange site access and manage logistics
Ensure teams are prepared for site activity
Track progress of inspections and reporting
Manage multiple projects ensuring timelines and client expectations are met
Client communication
Act as first point of contact for enquiries
Respond to client queries in a timely and professional manner
Provide updates on project progress
Maintain strong client relationships throughout the lifecycle of each project
Quotations and fee proposals
Prepare quotations and fee proposals
Support tender submissions
Track and follow up on proposals
Support conversion of enquiries into confirmed work and longer-term agreements
Sales pipeline and CRM support
Log enquiries within the CRM system
Maintain accurate pipeline records
Schedule and manage follow-ups
Project setup and systems
Set up projects within internal management systems
Upload drawings and relevant documentation
Maintain accurate and up-to-date project records
Reporting and administration
Prepare reports for issue
Maintain document control and version accuracy
About you
Highly organised and proactive
Confident communicator
Able to manage multiple projects simultaneously
Comfortable working in a fast-paced environment
Strong document management skills with a high level of accuracy
Experience
Essential
Experience in a coordination or project support role
Strong communication skills
Proficient in Microsoft 365
Desirable
Experience within a construction or consultancy environment
Understanding of technical drawings or compliance-based work
Experience preparing quotations
Awareness of health and safety requirements within operational environments
Benefits
25 days holiday plus bank holidays
Birthday day off
Pension scheme
Professional development support
Clear progression pathway into senior roles
Early finish on Fridays
Free onsite parking
Access to Employee Assistance Programme
Access to employee discounts platform
If this sounds like the right opportunity for you apply today or contact NXT Recruitment for more information.
Required Experience:
IC
Key Skills
About Company
NXT Recruitment works with employers & candidates from a multitude of sectors all across Carlisle & Cumbria. Contact us to begin your journey today.
