M365 Technical Manager

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At RTX the world largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression creating a safer more secure world. Join us and help shape the future of aerospace and defence.

The role

The M365 Manager will lead the strategic and operational management of the Microsoft 365 platform ensuring that productivity applications are reliable secure and continuously optimised. This role will own the M365 roadmap oversee platform governance and drive improvements in service quality user experience and operational effectiveness.

Responsibilities

• Deliver high standards of operational effectiveness across the Microsoft 365 platform ensuring performance stability and service excellence.

• Own and develop the M365 roadmap ensuring alignment with organisational priorities user needs and emerging technologies.

• Lead platform security and governance ensuring compliance with internal policies and industry best practicesparticularly within secure or regulated environments.

• Oversee incident and problem management for M365 services ensuring timely resolution rootcause analysis and continuous improvement.

• Champion user experience and customer satisfaction developing strong relationships with stakeholders across the business.

• Manage service processes in line with ITIL principles driving maturity in service delivery and operational management.

• Ensure the platform meets enterpriselevel standards for resilience scalability and integration with wider infrastructure.

• Build and lead a highperforming M365 team fostering a culture of accountability collaboration and professional growth.

Candidate requirements

• Proven experience managing Microsoft 365 at enterprise scale with strong knowledge across core workloads (Teams Exchange Online SharePoint OneDrive Entra ID etc.) for a minimum of 8 years.

• Microsoft Qualifications required:

• Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator AssociateMessaging Administrator AssociateTeams Administrator AssociateIdentity and Access Administrator AssociateInformation Security Administrator Associatecertification.

• Microsoft Qualifications optional: Designing Microsoft Azure Infrastructure Solutions (AZ-305)

• Demonstrated success working in secure regulated or compliancedriven environments.

• Strong leadership capabilities with experience guiding technical teams and driving high performance.

• Customerfocused approach with excellent communication and stakeholdermanagement skills.

• Handson experience developing and delivering technology roadmaps.

• Strong problemsolving and organisational skills.

• Competence in ITILaligned service management; ITIL certification desirable.

Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience or An Advanced Degree in a related field and minimum 5 years experience.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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