Vice President, Laboratory Operations Southwest Region
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Vice President Lab Operations is responsible for executing the operations strategy within the Southwest region working closelywithregionalcommercialteamcustomersolutionsteamandotherinternalstakeholders.QuestDiagnosticsSouthwest Region includes Texas Arizona New Mexico Oklahoma Louisiana and Mississippi. The role reports directly to the Southwest region President and is based in Irving TX.
The Vice President of Lab Operations is responsible for leading Quest Diagnostics Laboratory Operations in the Southwest region. The Vice President is responsible for laboratory volume of up to 70000 reqs per day and 700employeesacross twomain laboratories and 6smallerregional laboratories. TheVPwill have6direct reports and be responsible for strategy and execution driving improved operational excellence customer experience and employee experience while upholding the regions history of superior medical quality. The ideal candidate will have successfully demonstrated experience driving transformational change in a services business by building and motivating teams leveraging technology and automation as well as bringing to life lean six sigma and problem-solving methodology. As a memberoftheseniorleadershipteamtheVPwilldriveastrongpartnershipwiththeVPofCommercialtodriveprofitable growth and stellar customer experience.
The individual in this role will work closely with the Region President to cross-functionally lead and influence successful business outcomes relative to lab systems standardization laboratory footprint changes capacity building and automation. As such strong program management and influencing skills are critical.
Responsibilities
Providesindustryleadingdiagnosticinsightsdeliveredinareliabletimelyaccuratecosteffectiveandhassle-free manner to enable better physician care and provide patients with greater insight and understanding through innovative operations from order entry to results delivery.
PartnerwiththecommercialVicePresident andbusiness line leadershiptodeliver Commercial and business line goals.
Ownerofkeybusinesspillarssuchas:Engagement/Quality/Delivery/Costs/Innovation.
Executeonservicedeliverycommitmentstestingreportingandsupport.
Develop the strategic plan for the business including a value proposition that will support revenue growth and increasedcustomer loyalty; emphasisshouldbe onservice portfolio prioritization andoptimizationdetermining where to invest based on customer feedback to maximize the profitable growth of the business.
Work closely with cross-functional leaders on critical business issues such as competitive positioning and competitive strategy; merger and acquisition activity; new business development; and other initiatives to drive increased revenue growth.
Increaseoperationaleffectivenessdisciplineproductivityandbottom-lineresultsbyimplementingbest-in-class processes andmetrics while at the same time driving a culture of strongmedical quality and service metrics.
Analyzeoperatingresultsandtheirprincipalcomponentsrelativetoestablishedobjectives.
Ensurethesoundnessofthebusinessfinancialstructure;takeappropriatestepsforcorrectiveactionasrequired; and communicate these steps and results to the executive team as appropriate.
Establishandcommunicateaclearvisionforthebusinesstocustomersexternalpartnersandemployees enhancing the companys credibility.
Drive a high-performing team culture and foster an environment which stimulates open communication creativity and imagination and a team spirit to solving problems and identifying/capturing new business opportunities.
Scope
700 employees6directreports
Annualbudget: $200M
Laboratoryvolume:Approximately70000reqsper day
Qualifications
- A bachelors degree in a related field of study is required. An advanced degree/MBA is preferred.
- Multi-Site Operations Leadership: Proven success overseeing complex distributed operations at scale with responsibility for delivering against quality turnaround time (TAT) and efficiency metrics.
- OperationalExcellenceandLeanTransformation:Demonstratedexpertiseinleadingprocessoptimizationwaste reduction and efficiency improvement using Lean Six Sigma or similar methodologies across end-to-end value streams.
- P&LandFinancialOwnership:Fullaccountabilityforlarge-scaleoperationalbudgetsincludingcostmanagement strategic investment decisions and financial performance improvement.
- Organizational Transition & Change Leadership: Led major site transitions including consolidations facility closures greenfield/brownfield launches or network reorganization ensuring continuity and employee engagement.
- MergersAcquisitionsandStrategicIntegration:InvolvementinM&Aduediligenceintegrationplanningand/or strategic partnerships with experience balancing technical operational and commercial considerations.
- KPI-Driven Performance Management: Track record of delivering on key operational KPIs (e.g. TAT accuracy throughput cost per test) with accountability mechanisms and continuous improvement frameworks.
Critical Capabilities for Success
- Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
- Cultivate innovation - Creating new and better ways for the organization to be successful
- Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action
- Manages complexity - Making sense of complex high quantity and sometimes contradictory information to effectively solve problems
- Drives results - Achieves results even under tough circumstances
- Nimble learning - Actively learning through experimentation when tackling new problems using both successes and failures as learning
- Manages ambiguity - Operating effectively even when things are not certain or the way forward is not clear
- Resilience - Rebounding from setbacks and adversity in difficult situations
Required Experience:
Exec
Key Skills
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
