Application Systems Analyst

The Application Systems Analyst provides support for all systems that exist within the Revenue Cycle/Patient Management Solution portfolio for PAM Health. This position will also be responsible for maintaining relationships with the PAM Health Business Owners of the solutions within the portfolio as the IS Business Partner. Must have excellent organizational skills attention to detail and commitment to delivery at the highest level of quality. This is an exempt position. Up to 70% travel required.

I. Job Responsibilities

Data analysis both charges and clinical

Application specific tasks such as combines ADT analysis and troubleshooting (room class changes billing corrections)

Design documentation and education materials specific to Charge Entry and personnel that utilize ADT entry

Create training classes and be able to lead them

Manage incidents from Service desk software

Report writing (not programming)

Coordinates and manages projects associated with portfolio solutions

II. Leadership

Inclusiveness: Promotes cooperation fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team

Managing Staff: Coaches evaluates develops and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time

Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies procedures and safety guidelines

Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges

Decision-Making: Makes clear consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely appropriate decisions.

Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution

Communication: Connects with peers subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.

Quality Improvement: Strives for efficient effective high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements

Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff

Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others

Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

III. Customer Service

Maintains the highest level of customer service via courtesy compassion and positive communication

Promotes the Mission and Vision of PAM Health within the work environment and the community

Respects dignity and confidentiality by adherence to all applicable policies and procedures

IV. Health and Safety

Works in a manner that promotes safety; wears clothing appropriate to the performance of the job

Participates in OSHA required training

Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment

Reports unsafe practices to management

Knows own role in case of an emergency

POSITION QUALIFICATIONS:

Education and Training: Bachelors degree preferred (preferably in Computer Science or Business Computer Information Systems or similar extensive experience)

Minimum Work Experience: Minimum 5 years of experience in delivery of technology solutions specifically in the Healthcare Provider industry. Experience in delivery of Revenue Cycle and Patient Management solutions.

Required Knowledge Skills and Abilities:

Admissions knowledge

Understanding of HIM/Case Management processes

Ability to work with all departments that use EMR enterprise applications including OP and IP

Strong communication and presentation skills

Ability to interact with confidence at senior levels of the organization

Up to 70% travel required (Weekend travel required to include holidays if necessary)