Infrastructure & Operations Manager

Job Family: Infrastructure & Cloud Engineering

Job Profile:

Level: M2

OUTGROWN YOUR OWN BACKYARD COME PLAY IN OURS.

At Columbia were as passionate about the outdoors as you are. And while our gear is available worldwide were proud to be based in the Pacific Northwest where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: Its perfect. Now make it better. As pioneers of relentless improvement we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.

ABOUT THE POSITION

Technology is the backbone of how Columbia delivers to our customers and partners worldwide. The Digital Technology (CDT) organization powers a complex hybrid ecosystem that supports four global brands a dynamic supply chain and hundreds of retail locations across the world.

Were seeking an Infrastructure & Operations Engineering Delivery Manager to lead a team of infrastructure and network Engineers in our Global Capabilities Center in India. This role will work closely with US-based Infrastructure leadership on setting and implementing infrastructure strategy as well as ensuring those services are performing optimally. The GCC Compute and Network engineering team is responsible for the availability performance and modernization of Columbias global infrastructure. This includes data centers distribution centers and remote offices virtualization platforms storage systems and hybrid cloud services.

The ideal candidate is a proven people manager and data driven operational leader with deep knowledge of enterprise infrastructure strong collaboration with peer leaders and a track record of driving reliability automation and service excellence.

HOW YOULL MAKE A DIFFERENCE

Leadership & Strategy

Collaborate with peer leaders to orchestrate a combined global strategy and a plan to execute the plan.

Lead and develop a team of engineers and analysts responsible for infrastructure operations monitoring and service delivery and reliability.
Collaborate on defining the roadmap for infrastructure and network modernization automation and operational resilience.
Drive a culture of accountability collaboration and technical excellence leveraging data and established metrics.
Partner with senior IT and business stakeholders to align infrastructure strategy with corporate objectives and digital transformation goals.

Operations & Service Management

In collaboration with US-based infrastructure team oversee the reliability performance and lifecycle of on-premises and hybrid infrastructureincluding servers storage virtualization platforms and backup systems network wireless firewall M365 and Exchange.
Ensure that infrastructure monitoring incident response change control and problem management processes are understood implemented and consistently followed.
Ensure adherence to ITIL-based operational frameworks and drive continual service improvement.

Participate in disaster recovery planning and testing efforts ensuring infrastructure resiliency and business continuity of readiness across all critical services.
Champion automation configuration management and repeatable processes to reduce risk and manual effort.

Ensure adherence to and enforcement of Information Security and other regulatory controls standards and policies.
Understand license models and provide input into the budgeting cycles.

Hybrid Cloud & Modernization

Ensure integration of hybrid environments that bridge on-premises data centers with Microsoft Azure and other cloud platforms.
Assist in implementation of hybrid connectivity and ensure secure high-performance interoperability between on-premises and cloud resources.
Partner with Cloud Engineering and Information Security teams to align governance identity and compliance frameworks.
Support migration of legacy workloads to modern platforms while maintaining operational stability.

Collaboration & Stakeholder Management

Work with a global intra-team of engineers and cross-functionally with other Columbia Digital Teams to deliver reliable and cost-effective solutions.
Communicate metrics performance trends and risks clearly to leadership and business partners.
Serve as the escalation point for critical infrastructure incidents ensuring transparent communication and rapid resolution including On Call rotations

YOU ARE

Empowering People Leader

Builds and leads strong teams through coaching trust and empowerment.
Fosters a collaborative culture where individuals take ownership and deliver results.
Develops people through empathy continuous feedback mentorship and career growth opportunities.

Operationally Excellent

Thinks in terms of reliability service availability and measurable outcomes.
Enforces established operational processes and uses metrics (SLAs KPIs) to drive accountability.
Balances operational stability with innovation and continuous improvement.

Technically Fluent and Business-Minded

Understands how infrastructure decisions affect business outcomes.
Communicates clearly and persuasively with both engineers and executives.
Proposes and contributes input in the creation of scalable secure and cost-effective solutions that enable business agility.

Change Agent and Modernizer

Champions modernization of legacy systems and migration to hybrid architectures.
Promotes automation observability and resilience across infrastructure operations.
Stays informed on emerging technologiesvirtualization hybrid cloud AI-driven operationsand identify opportunities to apply them effectively.

Delivery-Oriented and Resilient

Excels in dynamic environments with multiple competing priorities.
Maintains calm under pressure and leads teams through critical incidents with composure and clarity.
Ensures commitments are met and service quality continuously improves.

YOU HAVE

5 years in a management or team-lead role overseeing technical
10 years of experience in infrastructure or systems engineering.
Bachelors degree in Computer Science Engineering Information Systems or related field (Masters preferred). operations teams.
Proven experience managing teams that support enterprise infrastructure: virtualization (VMware Hyper-V) Windows Server OS storage compute and backup/recovery platforms network wireless firewalls M365 and Exchange.
Hands-on experience operating hybrid environments integrating on-premises SaaS integrations and Azure cloud deployments.
Deep knowledge of infrastructure monitoring incident management automation tools and ITSM processes.
Strong understanding of disaster recovery planning testing and operational governance.
Excellent leadership communication and vendor management skills.

Preferred:
Experience with Globally dispersed Infrastructures

Experience with Jira and Confluence and breaking work down with the engineers

Experience with ITIL Jira Service Management or similar ITSM frameworks.
Exposure to AIOps observability or automation platforms.
Background managing outsourced or global service delivery teams.

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This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.