Senior Customer Care Representative (RefY)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Handle customer enquiries complaints and escalated cases via the MTR Hotline while providing training guidance and support to team members
Oversee daily hotline operations prepare regular reports and handle administrative tasks of the team
Notify the management on sensitive issues or other cases received via hotline that require special attention
Conduct hospital visits or make follow up phone calls to injured passengers to express care and concern on behalf of the Corporation during or outside office hours as required
Grade E / Level 2 / Attained or above in 5 subjects in HKCEE / HKDSE including English and Chinese Languages
A minimum of 5 years relevant experience preferably in the customer service industry
Strong interpersonal and communication skills with good command of both written and spoken English and Chinese including Putonghua
Hands-on experience in various software applications such as Microsoft Office (e.g. Word & Excel) and proficiency in Chinese and English word processing
Required to perform duties on Saturdays and outside office hours
Appointment will be made on two-year renewable contract terms
The above position offers a Joining Bonus of $12000 subject to the terms and conditions of the relevant programme
Applications
You are invited to apply online via or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department MTR Corporation G.P.O. Box 9916 Hong Kong on or before 9 April 2026.
For other job openings please visit MTR Corporations website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Required Experience:
Senior IC
About Company
A company on the fast track, MTR operates Hong Kong's commuter railway system. The company's network was expanded significantly in 2007 through a combination with the rail operations of Kowloon-Canton Railway. Overall, MTR operates about 210 km of track in Hong Kong, Kowloon, the New ... View more
