Service Advisor
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Job Location:
Monroe, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Jim Taylor Auto Group
Jim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized efficient and professional.
This is a great opportunity for someone who is confident with people strong in communication calm under pressure and motivated to succeed. The right candidate enjoys building trust solving problems and helping customers understand their vehicle needs.
Job Type: Full-Time
Pay: Performance-based pay with bonus opportunities for motivated team members
Benefits
We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team youll enjoy a comprehensive benefits package that supports your health growth and success including:
- Medical Dental and Vision Insurance
- Disability & Life Insurance
- 401(k) Retirement Plan
- Paid Vacation and 5 Paid Holidays
- Free Medical Clinic Access
- Free Mental & Physical Therapy Services
- Free Access to a Nutritionist
- Employee Discount Program
- Ongoing Training & Career Development Opportunities
- Employee Referral Bonuses
- Fun Employee Appreciation Events
Qualifications
- 2 years of customer service experience
- High school diploma or equivalent
- Excellent Customer Service
- Basic computer competencies
- Valid drivers license and clean driving record
- Automotive or sales experience preferred
- Strong communication and relationship-building skills
- Confidence in presenting recommendations in a professional manner
- Attention to detail and strong follow-through
- Team-oriented attitude with a strong work ethic
- Professionalism urgency and a customer-first mindset
Responsibilities
- Greet customers promptly and professionally
- Listen to customer concerns and help determine service needs
- Prepare and manage repair orders estimates and approvals
- Communicate service recommendations timelines and updates clearly
- Coordinate with technicians and service team to ensure smooth workflow
- Follow up with customers to ensure satisfaction
- Maintain accurate records and support high customer service standards
Core Values in Action
At Jim Taylor Auto Group our Service Advisors live our values every day:
- Dedication following through from write-up to delivery and staying engaged until the job is done right
- Responsibility owning communication documentation and customer expectations from start to finish
- Initiative checking on repair status before the customer asks and stepping in before issues grow
- Value giving honest recommendations and helping customers make informed decisions
- Empathy treating every customer with patience respect and understanding especially in stressful situations
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
About Company
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