(Korean Bilingual) Logistics Customer Service Specialist
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Job Location:
Englewood Cliffs, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Our client is seeking a Logistics Customer Service Specialist based in Englewood Cliffs NJ. The role supports customer reporting and claims management chassis utilization analysis and non-conformance case handling under the direction of the team manager.
Requirements
Responsibilities
- Prepare and respond to reports based on requests from Our Client customers following task allocation and direction from the team manager
- Analyze chassis utilization status and manage overall usage efficiency
- Maintain and track the Claim List ensuring timely progress updates and resolution
- Collect and manage supporting documents for claims from shipping lines carriers and warehouse operations
- Register and manage non-conformance cases in the system including monitoring the status of non-conformance and claim records
- Perform all other tasks as assigned
Qualifications
- Bilingual proficiency in English and Korean
- Bachelors degree in Business Logistics or related field (preferred)
- Proficiency in Microsoft Office Suite (Excel Word Outlook)
- Strong attention to detail and organizational skills
Benefits
Compensation
$ a year depending on qualifications and experience
Benefits
- Health Dental and Vision PPO Insurance
- Life STD LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid Time Off (Bereavement Wedding Birth of a Child etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
Required Skills:
Responsibilities Prepare and respond to reports based on requests from Our Client customers following task allocation and direction from the team manager Analyze chassis utilization status and manage overall usage efficiency Maintain and track the Claim List ensuring timely progress updates and resolution Collect and manage supporting documents for claims from shipping lines carriers and warehouse operations Register and manage non-conformance cases in the system including monitoring the status of non-conformance and claim records Perform all other tasks as assigned Qualifications Bilingual proficiency in English and Korean Bachelors degree in Business Logistics or related field (preferred) Proficiency in Microsoft Office Suite (Excel Word Outlook) Strong attention to detail and organizational skills
