Customer Support Representative
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Skimmer
At Skimmer were on a mission to modernize the pool and spa service industry. More than 6000 pool pros rely on our platform to manage and grow their businesses and were just getting started.
Were a private equitybacked fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70000 pool companies and our customers love us almost as much as we love them (our reviews say it all).
If youre passionate about helping people thrive in a fast-paced environment and want to join a team that genuinely cares about what they do come make a splash with us.
What Youll Do
As a Customer Support Representative youll be on the front lines helping pool pros succeed with Skimmer. Every day youll:
Deliver friendly knowledgeable phone email and chat support to our customers
Guide customers through product features troubleshooting and best practices
Collaborate cross-functionally with Product Success and Engineering to surface feedback and resolve issues
Build trust through genuine empathy clear communication and a touch of humor (we like to have fun while we work!)
Become a Skimmer expert not just knowing how the product works but why it matters to the pros who depend on it
Your work wont just solve problems itll help shape how thousands of businesses operate more efficiently every day.
What You Bring
A knack for clear confident and friendly communication
Experience in customer support technical support or billing support
Strong multitasking and prioritization skills you stay calm under pressure
Tech-savviness you pick up new tools quickly and love helping others do the same
Availability to work MondayFriday 9:30am - 6:00PM CDT
Tools We Use
Experience with these is a plus (but not required well train you up!):
Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:
Intercom: For chat support.
Dialpad: For handling calls.
HubSpot: CRM and comprehensive customer tracking.
Notion: For knowledge sharing and documentation.
Stripe and QBO: For managing billing and payments.
Slack: For facilitating internal communications.
Our Values
At Skimmer we:
Realize that our customers success is our success
Build humble diverse teams who have fun winning together
Drive results with urgency and ownership
Earn trust through transparency and honest communication
These arent just words they guide how we show up every day for our customers and each other.
Why Youll Love It Here
A mission-driven company with genuine customer love
A collaborative ego-free culture that celebrates progress over perfection
Opportunities to grow and advance as Skimmer scales
The chance to help thousands of pool pros run smoother smarter businesses
A leadership team that values clarity empathy and follow-through
Benefits
Competitive base pay bonus potential
Generous medical dental and vision plans (we pay 100% of your premium and 50% of your dependents)
Fantastic culture with a very strong eNPS- we work hard celebrate wins and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development
At Skimmer we are deeply committed to building a diverse and inclusive workplace (its in our values). Were proud to be an equal opportunity employer seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression family status marital status sexual orientation national origin genetics neurodiversity disability age or veteran status or any other non-merit based or legally protected grounds.
We also acknowledge that there is no perfect candidate - if you fulfill the majority of these requirements believe this is a role you would be excited about on a daily basis and resonate with our culture we encourage you to apply.
Required Experience:
Unclear Seniority
Key Skills
About Company
Pool Business Software to help you grow 3-4x faster. Save time, optimize routes, automate billing. #1 trusted platform by pool pros.
