Villa Manager

Hermanus - South Africa

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

VILLA MANAGER

Ultra-Luxury Private Residence Hermanus

About Role

We are seeking an exceptional Villa Manager to oversee the day-to-day operations of a large ultra-luxury private residence in Hermanus. This role requires someone with meticulous attention to detail who can maintain the highest standards of presentation and service across the property while providing companionship and support to an elderly person and ensuring seamless guest experiences.

Duties

Oversee all housekeeping and presentation standards across the ultra-luxury villa to pristine 5-star standards including deep cleaning organisation and presentation
Manage the villa property to an exceptionally high standard ensuring pristine presentation at all times
Conduct pre-arrival inspections to ensure every detail meets 5-star standards
Coordinate property turnarounds between guest stays ensuring seamless transitions and impeccable 5-star service
Monitor and maintain consistency of service delivery
Manage maintenance schedules and coordinate repairs across the property
Oversee linen services ensuring rotation laundering and impeccable presentation
Coordinate and supervise gardening grounds maintenance and pool maintenance
Ensure common areas and guest-facing spaces maintain 5-star presentation standards
Prepare simple breakfasts and light meals as required
Anticipate household needs and proactively address maintenance issues
Manage household inventories and coordinate deliveries

Guest Services & Booking Management

Handle all booking inquiries and confirmations across multiple platforms (direct bookings Airbnb)
Manage corporate booking requests and MICE enquiries
Meet and greet guests upon arrival ensuring a warm professional welcome
Serve as primary point of contact for guest needs and requests during stays
Coordinate with local facilities (restaurants wine tasting activities) to deliver exceptional guest experiences
Handle guest feedback and resolve any service issues promptly and professionally

Staff Training & Team Leadership

Train and supervise housekeeping and laundry staff to consistently deliver 5-star standards
Conduct regular staff performance reviews and provide ongoing coaching
Manage household staff and contractors ensuring work is completed to specification
Build and maintain a high-performing team dedicated to excellence
Coordinate staff schedules to ensure adequate coverage across the property

Personal Support

Provide companionship and conversation to an elderly person
Undertake driving duties as needed for appointments errands and outings
Manage pet care including walking feeding grooming coordination and general wellbeing (must be comfortable with dogs)

Requirements

Proven experience managing a large high-end private residence or luxury accommodation portfolio
Demonstrated experience in guest services and accommodation management at 5-star level
Strong supervisory and staff management skills with training capability
Exceptional eye for detail with uncompromising standards
Previous property turnover/guest preparation experience in luxury environments
Experience implementing and maintaining operational checklists and quality control systems
Experience with booking platforms ( Airbnb) and corporate client management
Easy-going friendly personality with a positive professional attitude
Excellent interpersonal skills with warm service-oriented demeanour
Clean driving license (use of vehicle provided)
Genuine affinity for animals particularly dogs
High degree of flexibility and adaptability
Physically fit and capable of hands-on work
Discretion and respect for privacy
Experience providing 5-star hospitality service
Basic cooking skills (breakfasts and light meals) preferred but not essential

Working Hours - Core hours: Monday-Friday 8:00am-6:00pm Weekend and additional hours required periodically flexibility essential

This role offers the opportunity to manage a prestigious ultra-luxury villa while building meaningful relationships with both residents and guests in a dynamic luxury hospitality environment. The ideal candidate will combine exceptional operational excellence with genuine warmth and care.

Required Experience:

Manager

VILLA MANAGERUltra-Luxury Private Residence HermanusAbout RoleWe are seeking an exceptional Villa Manager to oversee the day-to-day operations of a large ultra-luxury private residence in Hermanus. This role requires someone with meticulous attention to detail who can maintain the highest standards ...