Deposit Operations Associate
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
The main functions of the Deposit Operations Associate are to support back-office customer account maintenance and servicing functions which include processing mobile deposits check exceptions/adjustments Levies and Garnishments and abandoned property. This position is also responsible for settlement and reconciling of some deposit and ATM related GL accounts as well as supporting LendingClub Bank customers in a fast-paced Financial Center & Back Office Operations environmentby accurately completing online account transactions maintenance and service requests from consumer and commercial customers. Team members must provide superior service to our business partners in accordance with the Banks Core Values and accept personal responsibility for completing each assigned task. We are all responsible for every client are empowered to make a difference and are accountable to each other in meeting these expectations.What Youll Do
Accurately complete online account transactions maintenance account openings and service requests from personal and commercial customers and for other areas of the bank
Provideexcellentindirect/back-office customerservicesupport to executeinternal departmentandexternal customerservicingofthedepositproduct portfolio
Assist with in-person consumer and commercial customer inquiries and maintenance requests; location dependent
Manage and process Mobile Deposits
Process check exceptions
Settle ATM and manage exception posting
Withholding Tax payments & reporting
Assist with balancing & reconciliations
Process levies and garnishments
Maintain an excellent understanding of Bank products and services procedures policies and appropriate regulatory issues in relation to deposit and transaction accounts while providing empathetic and professional customer service
Consistently meet monthly performance goals including areas such as quality service standards
Perform additional duties and participates in special projects as requested by Operations Manager
Assist in Audit and Regulatory reviews
About You
High School Diploma or GED
Minimum of1 yearexperiencein operations environment retail customer service banking or call center
Bank operational/ back-office experience is strongly preferred
Great customer service skills and have a true enjoyment from working with a variety of different people
Familiarity with CRM and Miser platforms
Ability to build relationships and focus on customer experiences
You have a knowledge of regulatory compliance and branch/bank policies and procedures
Youre experienced with Microsoft Office Suite including MS Word Excel PowerPoint and Outlook as well as internet navigation
You have effective written and verbal communication skills
Work Location
Lehi Utah
The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.
Time Zone Requirements
Local hours (MT)
Your role requires utilizing several programs at once including an automatic dialer through your computers internet connection. LendingClub provides high-speed internet connections in its offices to properly support this work. To perform your work at a location separate from a LendingClub office (e.g. hybrid schedule where some of the workweek is performed at a home office) you must maintain a dedicated highspeed internet connection with a minimum required speed is100 Mbps download / 10 Mbps upload. However we strongly recommend a connection of at least300 Mbps download / 15 Mbps uploadto ensure the best experience.
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-SS1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
IC
About Company
We’re rewriting the rules of traditional banking, and we only win when our customers succeed. Personal loans up to $60,000, savings, CDs and more. Check your rate online in minutes without impacting your credit score.
