Head of Strategy and Operations

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Interview Stages: 3-4

Position: Head of Strategy and Operations

Location: NYC (4 days per week in-office in Manhattan)

Duration: Fulltime

About The Role

Torch is seeking an experienced analytical and energetic leader who has a track record of building high performing customer obsessed and data driven this role you will develop strategy and execution of operations to drive and enable growth of Torchs rapidly scaling marketplace. You will interface with stakeholders across departments improve complex processes and solve for the highest leverage initiatives to streamline Torchs operations. This professional should strategically identifying Torchs growth bottlenecks and have the mandate to implement impactful solutions.

Will report to the CEO Yassine
Will manage the Strategy and Ops team (2-3 employees) and the CX team (5 employees)

What You Will Do

Own the end-to-end operations of Torchs marketplace including operations support and transformational initiatives with suppliers:
Manage hire and train a best-in-class team that is customer and data obsessed
Develop high standards for execution by evolving and owning KPIs
Lead strategic cross functional initiatives that drive high leverage business KPIs
Plan and implement the operational processes that will enable Torchs next leg of growth
Develop strategic cross-functional initiatives with Product go-to-market and sales that align Torchs organization to create a cohesive experience for our doctors

MUST HAVE SKILLS

Currently at a marketplace or vertical SaaS startup/tech company (see target companies below)
Previously worked at a high caliber consulting private equity or investment banking firm (see target companies below)
7-20 years of work experience
Has directly managed a team
A proven strategic operator who has experience in a high growth environment (marketplace or vertical software preferred)
A strategy mindset and an analytical problem solver who is willing to dig in to find the best solutions (former top tier consulting i-banking or PE professionals do well in this role)
Excellent people manager with a team first approach; has led a rapidly growing team
Ability to balance many initiatives with differing requirements and expectations
Has a bias for action and is comfortable in a fast-paced work environment
Energized by maximizing impact and working with a diverse group of sharp motivated teammates to solve the unique challenges of tomorrow.

Interview Stages: 3-4 Position: Head of Strategy and Operations Location: NYC (4 days per week in-office in Manhattan) Duration: Fulltime About The Role Torch is seeking an experienced analytical and energetic leader who has a track record of building high performing customer obsessed and data...