Bank Operations Specialist

Job Description:

Operations Specialist

The Operations Specialist at First Utah Bank plays a key role in supporting the daily operational functions of the Bank. This individual ensures that back-office processes run smoothly accurately and in compliance with applicable banking regulations internal policies and established procedures. The Operations Specialist serves as a resource for both staff and customers with a commitment to excellence in service and operational integrity. This position is primarily performed in a standard office environment. The role may require extended hours during peak periods such as quarter or year ends.

Job Responsibilities

Operations

• Process and verify daily transactions including wire transfers ACH origination and lockbox deposits.
• Open and close certificate of deposit accounts ensure proper documentation is obtained and filed.
• Process all transaction exceptions for the Bank including non-posts stop payments and non-sufficient funds.
• Complete daily official check account reconciliations.
• Maintain the Banks central vault order and sell cash; investigate and resolve any out-of-balance conditions.
• Process daily debit card reconciliation and customer fraud disputes.
• Process all Bank invoices.
• Process check adjustments including deal direct with other financial institutions.
• Maintain accurate records and filing systems in accordance with the Banks document storage and retention policies.

Team Management and Development

• Be an active participant of a collaborative high-performance culture that prioritizes customer service accuracy and accountability.
• Provide cross-functional support to other departments.

Compliance and Risk Management

• Ensure all operations comply with applicable regulations.
• Complete CTRs and SARs as required.
• Follow established dual-control procedures and internal controls for all sensitive operations.
• Assist in gathering information for internal reviews and audits.
• Monitor exception reports and take corrective action to resolve items in a timely manner.
• Assist with fraud detection and prevention programs escalating issues as appropriate.

Customer Service and Support

• Assist customers with treasury management related inquiries and operational requests in a professional and timely manner.
• Support onboarding of new business and consumer relationships

Experience and Skills:

Required Qualifications

• High school diploma or GED required. Bachelors degree in Business Administration Accounting Finance or a related field preferred.
• Minimum one to two years of experience in banking operations branch operations or a related financial services role. Teller experience or customer-facing banking experience a plus.
• Comprehensive knowledge of banking regulations deposit and lending operations and back-office functions.
• Excellent analytical and problem-solving skills with a high degree of attention to detail.

• Familiarity with banking software systems.

• Strong Microsoft Excel skills
• Outstanding written and verbal communication skills.
• Excellent interpersonal and communications skills; ability to work collaboratively with teammates and customers.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Demonstrated integrity and discretion in handling confidential customer and Bank information.

Benefits

We offer a competitive salary a focus on work-life balance and the following benefits:

- Health dental and vision insurance (the Bankcovers 75% of premiums and maintains low deductibles)

- Flexible Spending Account Short-Term and Long-Term Disability (employer paid) Life Insurance (employer paid)

- 401k with employer match

- Special rates on financial products

- Annual Employee Events

-Tuition Reimbursement

(FMLA Poster)

Polygraph Protection Act employee rights

Know Your Rights: Workplace discrimination is illegal