Customer Quality Specialist

Mebane, NC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

The work model for the role is: Onsite Mebane NC

Your role and responsibilities:

In this role you will have the opportunity to support the deployment of the quality strategy for a local organizational unit including quality culture systems tools and competent teams with the aim to achieve and exceed customer expectations while ensuring sustainable operations. Each day you will assist the organization in achieving the right mix of prevention continuous improvement robust root cause analysis quick response and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

You will be mainly accountable for:

Define deploy and support a Quality Culture within local ABB by assuring and controlling Quality with systems tools and teams to exceed customer expectations while ensuring sustainable operations.
Support and maintain the Quality Management System of the local unit including all aspects managed in line with ABB Group/Division/BU guidance.
Represents the Voice of the Customer within local teams; Manages the customer quality issues perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks problems and solutions from a customer/stakeholder point of view.

Qualifications for the role:

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field preferred
Minimum 5 years relevant work experience in Incoterms knowledge customer experience success project execution and supply chain OR Associate degree in Engineering or related field PLUS minimum 7 years relevant work experience OR High School Diploma/GED PLUS 9 years of relevant work experience
Lean six sigma green belt certification preferred
Advanced communication skills (written and verbal) within the organization and customers
Microsoft Office skills
Basic knowledge oflean manufacturing 5S 8D reports PPAP preferred
Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers industrial and manufacturing plants critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners delivering advanced solutions that support rapid growth energy transition and sustainability objectives. The Divisions portfolio includes industrial circuit breakers low-voltage systems motor starting applications and safety devices like switches and relays. Its Power Protection unit supports the worlds largest data center companies with advanced energy-efficient UPS solutions. The Divisions ABB Ability Energy Manager provides a scalable easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB

Whats in it for you

We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

Salaried exempt positions are provided vacation under a permissive time away policy.

#LI-onsite

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.

Required Experience:

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Quality ManagerThe work model for the role is: Onsite Me...