Technical Product Support Specialist
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.
Offers Pricing and Revenue Managementis a team of air fares experts supporting airline and agency customers withinthe Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background.
Themain duties consist ofdelivering high quality support to Airlines and Agency customers with issues related to Pricing Shopping Taxes Currency Ancillaries including some revenue generator products such as Agency Retailer Agency Managed Commission Direct Fares Filing. The position is also intended toanalyzeand research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.
Job duties and responsibilities:
providing specialized Pricing Shopping and Fares support to Sabre customers suppliers and partners
analysing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools todetermineand recommend corrective actions
highlighting priority of required system fixes depending onfinancial impactand systems usability levels
safeguarding Sabres Fare Guarantee Policy commitments by providingtimelyand thorough Agency Debit Memo research
supporting development and marketing staff byassistingwith functionality questions addressing testing issues training on new products and all delivery planning aspects for deployment of a service or product
problem tracking and escalations to other technical levels and teams
Requirements:
strong analytical and problem-solving skills
self-motivated able to work under minimal supervision
readiness to learn airline fares system
excellent English communication skills
excellent interpersonal and teamwork skills
previoustravel industry experience preferred
basic understanding of Sabre APIs/ATPCOis a plus.
Knowledge of Sabre GDSis a plus.
Important:
While the responsibilities outlined above represent thecore focus of theOffers Pricing and Revenue Managementrole this position is also an integral part of theCustomer CareSupport organization.
This team ismade up ofspecialists who provide critical support to the distribution business coveringtravel agencies airlines hotels and car rental vendors. As part of this model team membersmay be involvedintocollaboratingacross functional areas andmightbe requiredto support different domains to ensure operational continuity and effectiveissueresolution.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1Required Experience:
IC
Key Skills
About Company
Sabre Corporation is a travel technology company based in Southlake, Texas. It is the largest Global Distribution Systems provider for air bookings in North America. American Airlines founded the company in 1960, and it was spun off in 2000.
